Patient Access Representative III, Emergency Department, Full-Time, Nights, Baptist Silverleaf

About Baptist Health

Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as "most preferred" for more than 30 years. We're Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.

Baptist Health is hiring a Patient Access Representative III to join our Emergency Department at the new Baptist Silverleaf location. This is an advanced-level role responsible for supporting complex patient access activities, including registration, financial clearance, insurance verification, and front-end revenue cycle workflows. The Representative III serves as a resource to the team, supports operational continuity, assists with issue resolution, and may provide training, mentorship, and shift-level guidance.

Shift Details: Sun-Wed 4:00 pm-2:30 am

Patient Access Representative III Job Responsibilities:

• Perform accurate and timely patient registration, including complex registration and financial clearance scenarios.
• Verify insurance coverage, benefits, and other information necessary to support accurate patient access and revenue cycle processes.
• Support authorization, financial clearance, and point-of-service collection activities as assigned.
• Serve as a subject matter resource for Patient Access workflows, procedures, and front-end revenue cycle processes.
• Assist with issue resolution and provide guidance to team members regarding complex patient access situations.
• Provide training, mentoring, coaching, or shift-level guidance to Patient Access team members as assigned.
• Support daily operational continuity, including weekend on-call coverage for one or more campuses as assigned.
• Maintain patient confidentiality and compliance with HIPAA and organizational policies and procedures.

Patient Access Representative III Experience:

• 1-2 years of customer service experience required
• 1-2 years of healthcare experience required
• 1-2 years of insurance experience required
• Three or more years of Patient Access, hospital registration, scheduling, insurance verification, authorization, financial clearance, or revenue cycle experience preferred.
• Experience serving as a trainer, preceptor, resource, or shift lead preferred.

Patient Access Representative III Education & Credential Requirements:

• High School Diploma or equivalent required
• Associate degree or healthcare-related coursework preferred.
• Certified Healthcare Access Associate (CHAA) preferred.

If you are interested in this full-time Patient Access Representative III opportunity at Baptist Silverleaf please apply today!

Registers patients accurately and efficiently. Utilization of multiple systems and interfaces. Cross-Trained in order to work in multiple patient access areas. Maintains service excellence to patients and visitors for face-to-face and telephonic encounters. Contributes to PAS Goals as defined annually (Collections, Palm Scanning, etc.). Possesses a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO. Maintains a professional relationship with all clinical and non-clinical team members. Able to articulate compliance documentation and ensure completion of required patient consent forms. Maintains patient privacy in accordance with HIPAA guidelines. On Call Team during week-long rotations. Flexibility to work on a rotating schedule. Responsible for selecting a region containing 4 Baptist Facilities and traveling to assignments within. Responsible for coaching team members and providing quality feedback to increase compliance and accuracy.

Primary Location:

Silverleaf - FSED Building C - 8675 St Johns Parkway