Patient Access Representative II Ophthalmology

The Patient Access Representative serves as the first point of contact for all patients and their families.

• This highly visible role supports and interacts with patients, families, and health care providers.
• They work directly with patients to ensure accuracy of demographic, insurance, payment and other vital patient information.
• They help manage questions, problem solve patient and scheduling concerns, while maintaining exceptional patient service.
• They support the rest of the medical care team, helping to streamline patient processing to improve patient satisfaction and help keep appointments on schedule.
• The Patient Access Representative has an direct effect on both the revenue cycle and the patient experience.
• Checking patients in and/or out for medical visits
• Answering the phone to address patient inquiries and scheduling appointments.
• Assists patients with enrolling and utilizing MyChart.
• Entering, updating and validating patient demographic, insurance & financial information to ensure accurate registration
• Communicating information and important details to other medical care team
• May contact insurance companies regarding coverage, preapprovals, billing and other issues
• Collects and processes patient payments for visit copays, coinsurance, deductibles and prior balances.
• Assist with completion of various types of paperwork and forms.
• Effectively work EPIC workques, worklists and inbasket messages.
• Schedules referrals and follow-up visits.
• Accurate and timely scanning of documents into EPIC.
• Resource for new hire orientation and training.
• Identifies and recommends process improvements, projects and workflows.
• Exceeds team productivity and quality standards.
• In certain work environments, may be cross-trained to function as a Provider Administrative Assistant.
• May schedule surgical procedures.
• Functions as an integrated team member and works collaboratively with other staff and providers across the system to improve patient experience and department efficiency.
• Maintains a clean and organized work area.
• May be cross-trained to perform other duties as assigned.
• Actively participates in UH emergency preparedness.
• May be scheduled to work at off-sites
• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients.
• Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
• Full time 40 hours per week.
• Monday-Friday with a rotating Saturday every few months.
• Day shift.