Patient Access Representative I, Full Time, Days (8a-4p), Atlantic Health Overlook Medical Center.

SUMMARY

The Cashier is expected to exercise sound judgment and make timely, effective decisions when resolving patient concerns and performing daily cashiering responsibilities. Must consistently and proactively follow up with physician offices and patients regarding financial agreements prior to the date of service to ensure timely resolution of outstanding issues, accurate financial clearance, and a positive patient experience.

The individual must be able to work independently, provide excellent customer service, and carry out additional duties and responsibilities as assigned by leadership

RESPONSIBILITIES

• Posts patient payments (cash, check, and credit card) accurately and timely as payments are received.

• Prepares and submits daily batch summaries and supporting documentation to Accounting.

• Prepares bank deposit slips, as needed, and ensures all payments received are deposited daily.

• Processes credit card transactions through the designated merchant system and posts payments using the appropriate Miscellaneous Cash codes and General Ledger (GL) accounts.

• Provides system-generated receipts to patients and departments making deposits.

• Reconciles all payment batches to ensure posted amounts match bank deposits.

• Researches and resolves payment discrepancies, including overages and shortages.

• Reports patient refund requests to the appropriate department for processing.

• Documents payment activity in the designated tracking spreadsheet for Accounting review.

• Obtains required payment agreements from patients and physician offices and collects applicable payments prior to the date of service.

• Processes self-pay estimates and collects required payments for scheduled services.

• Resolves patient payment concerns and complaints, including coordinating follow-up with other departments when necessary.

• Scans and indexes all received documents, including insurance cards, payment requests, checks, cosmetic surgery registration forms, and Financial Assistance documentation, into the appropriate patient record.

• Reconciles and balances monies collected in accordance with departmental policies and procedures.

• Maintains accurate records of patient valuables received, stored, and released from the safe.

• Archives cashiering and payment documentation in accordance with departmental record retention requirements.

• Consistently follows up with physician offices and patients regarding financial agreements to ensure completion prior to the service date.

• Performs additional duties and responsibilities as assigned by the Coordinator or department leadership.

Knowledge, Skills, and Abilities

• Demonstrates sound judgment and the ability to make timely decisions when addressing patient concerns and performing daily cashier functions.

• Maintains a high level of accuracy, attention to detail, and confidentiality when handling patient information and financial transactions.

• Possesses strong customer service, communication, and problem-solving skills.

• Ability to prioritize multiple responsibilities and meet established deadlines in a fast-paced environment.

• Proficient in applicable financial, registration, and document management systems.

At Atlantic Health, our promise to our communities is; Anyone who enters one of our facilities will receive the highest quality care delivered at the right time, at the right place, and at the right cost. This commitment is also echoed in the respect, development and opportunities we give to our more than 22,000 team members. Headquarters in Morristown, New Jersey, we are one of the leading non-profit health care systems in the nation. Our facilities and sites of care include:

• Atlantic Health Morristown Medical Center, Morristown, NJ
• Atlantic Health Overlook Medical Center, Summit, NJ
• Atlantic Health Newton Medical Center, Newton, NJ
• Atlantic Health Chilton Medical Center, Pompton Plains, NJ
• Atlantic Health Hackettstown Medical Center, Hackettstown, NJ
• Atlantic Health Goryeb Children''s Hospital, Morristown, NJ
• Atlantic Health CentraState Healthcare System, Freehold, NJ
• Atlantic Medical Group
• Atlantic Visiting Nurse
• Atlantic Mobile Health
• Atlantic Rehabilitation

We have more than 900 community-based healthcare providers affiliated through Atlantic Medical Group.

We have received awards and recognition for the services we have provided to our patients, team members and communities. Below are just a few of our accolades:

• Chosen for 17 years by Fortune as one of the magazine's "100 Best Companies to Work For."
• Atlantic Health Morristown and Atlantic Health Overlook Named by Newsweek as two of the "World's Best Hospitals" in 2026.
• Atlantic Health Morristown and Atlantic Health Overlook ranked within the top three hospitals in New Jersey by U.S. News & World Report's 2025-2026 Best Hospital rankings.
• Atlantic Health scored four "A" grades by The Leapfrog Group in its Fall 2025 Hospital Safety Grades, performance measures reflecting errors, accidents, injuries and injections, as well as systems hospitals have in place to prevent harm.
• Atlantic Health Morristown and Atlantic Health Overlook are New Jersey''s only hospitals to be named among America''s 50 Best hospitals by Healthgrades in 2026.
• Named by Becker''s Healthcare as one of the "165 Top Places to Work in Healthcare - 2026.
• Atlantic Health Morristown, Atlantic Health Overlook, Atlantic Health Chilton and Atlantic Health Newton all Forbes Top Hospitals for 2026.
• Named by Newsweek as one of America's Greatest Workplaces for Inclusion & Diversity 2025.
• Atlantic Health rated LEVEL 9 - 2025 CHIME Digital Health Most Wired.

Atlantic Health offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted:

Team Member Benefits

• Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
• Life & AD&D Insurance.
• Short-Term and Long-Term Disability (with options to supplement)
• 403(b) Retirement Plan: Employer match, additional non-elective contribution
• PTO & Paid Sick Leave
• Tuition Assistance, Advancement & Academic Advising
• Parental, Adoption, Surrogacy Leave
• Backup and On-Site Childcare
• Well-Being Rewards
• Employee Assistance Program (EAP)
• Fertility Benefits, Healthy Pregnancy Program
• Flexible Spending & Commuter Accounts
• Pet, Home & Auto, Identity Theft and Legal Insurance

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Note: In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer.

EEO STATEMENT

Atlantic Health, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran

QUALIFICATIONS

Education and Training

• High School Diploma, some college preferred

Experience

• Five (5) years Hospital Business Office experience.