Job Summary: Support departmental efficiencies through scheduling, registration, patient pre-admission, admission, reception, and discharge functions. Obtain complete and accurate patient demographic information. Employ compliant patient liability collection techniques before, during, and after the date of service.
Essential Duties and Responsibilities:
- Greet patients with world-class customer service and complete full registration at the time of service.
- Adhere to financial and cash control policies, explain and secure legal forms such as Advance Directives, Conditions of Admission, Consent for Treatment, Important Message from Medicare, and EMTALA.
- Scan Protected Health Information and create patient information packets for upcoming services.
- Assist with scheduling diagnostic procedures, enter data in the scheduling system, and provide appointment instructions.
- Educate patients on financial liabilities and collect payments using proper, compliant techniques.
- Perform hospital cash reconciliation and secure payment entry.
- Verify medical necessity per Centers for Medicare & Medicaid Services guidelines.
- Verify insurance benefits, coverage, and eligibility.
- Complete registration financial clearance worklists and obtain authorizations for scheduled and unscheduled services.
- Secure inpatient visit notifications to payors and coordinate post-discharge care.
Knowledge, Skills, and Abilities:
- Minimum typing speed of 35 wpm.
- Working knowledge of PC, CRT, and printer.
- Knowledge of hospital environment functions and relationships preferred.
- Strong customer service skills and experience.
- Ability to thrive in a fast-paced environment.
- Excellent oral and written communication skills for detailed information.
- Understanding of third-party payor requirements and compliance standards preferred.
- Proficiency in at least two Patient Access service areas, including the Emergency Department.
- Skilled in professional negotiation for patient collections.
- Ability to build collaborative relationships with internal and external stakeholders for improved communication, productivity, and accuracy.
- Ability to interpret physician orders, medical terminology, and insurance cards.
Education and Experience:
- High School Diploma or GED required.
- 0-1 year in a customer service role.
- 0-1 year administrative experience in a medical facility, health insurance, or related area preferred.
- Some college coursework preferred.
- Physical Demands and Work Environment
- Sit at a computer terminal for extended periods.
- Frequent standing, sitting, walking, and occasional lifting up to 25 lbs.
- Occasionally push wheelchairs to assist patients.
- Resolve issues with physicians' offices and patients, including high volumes and uncooperative individuals.
- Work in hospital administration and patient care areas with potential exposure to life-threatening conditions.
- Flexible availability based on departmental needs.
Additional Requirements:
- Vaccinations and screenings required as permitted by law (e.g., COVID-19, influenza). No security clearance, visa candidates, travel, relocation, commission, bonus, or overtime eligibility.