Primary Job Title:
Patient Access Representative - Practice Representative
Alternate / Related Job Titles:
Patient Scheduling Representative
Call Center Patient Access Specialist
Healthcare Customer Service Representative
Medical Scheduling Coordinator
Location & Onsite Flexibility:
Boston, MA — Onsite
Contract Details
Position Type: Contract
Contract Duration: 13 Weeks
Start: As Soon As Possible
Pay Rate: $25.00 per hour
Job Summary
The Patient Access Representative serves as a key point of contact for patients, providers, and clinical staff by managing a high volume of inbound calls and coordinating appointment scheduling across multiple services. This role requires strong customer service skills, attention to detail, and the ability to make independent decisions within established guidelines to ensure patients are scheduled accurately and efficiently.
Key Responsibilities
Answer, screen, and process a high volume of inbound calls in a professional and courteous manner
Adhere to established phone scripts and triage guidelines
Ask appropriate questions and use sound judgment to determine appointment type, provider, and urgency
Utilize centralized scheduling systems and software applications to book appointments
Verify and update patient demographic information and coordinate with registration as needed
Obtain and document required referrals for scheduled visits
Record appropriate payer information, including workers’ compensation and auto liability
Educate patients on visit preparation, including required documents, diagnostic test protocols, and provider instructions
Coordinate scheduling of office visits, diagnostic tests, and procedures to ensure efficient use of staff, space, and equipment
Address scheduling issues and escalate concerns to management as appropriate
Record and forward accurate messages to providers and staff
Triage urgent calls to appropriate clinical or administrative staff
Respond to provider email requests in a timely and professional manner
Provide information and assistance to patients within scope of authority
Required Qualifications
High School Diploma or GED
1–3 years of related work experience
Experience with computer systems, including web-based applications
Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint, Access)
Strong typing skills (40+ WPM)
Excellent verbal communication and customer service skills
Ability to manage multiple priorities in a fast-paced call center environment
Preferred Qualifications
Associate’s Degree
Call center and/or telephone-based customer service experience
Knowledge of medical terminology
Bilingual written and verbal communication skills
Additional Requirements
Benefits (Contractor)
Medical, Dental, and Vision Insurance Plans
401(k) Retirement Fund
Weekly pay with direct deposit
Dedicated GTT recruiter and compliance support
Work Environment
This is a fully onsite healthcare call center environment requiring professionalism, confidentiality, and strong communication skills when interacting with patients, providers, and staff.
About GTT
GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company based in Alaska. As an economically disadvantaged business, GTT values diverse, inclusive workplaces and partners with Fortune 500 organizations across healthcare, life sciences, technology, financial services, utilities, and retail throughout the U.S. and Canada.
Job Number:
26-00518
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