Patient Access Representative

Piedmont Cancer Institute, P.C. (PCI) is a prominent private Hematology/Oncology practice with an excellent reputation for providing quality patient care in the Atlanta and surrounding areas. We are actively seeking a dedicated full-time Front Office Patient Access Representative to join our team in our Atlanta location.

Front Office Statement of Duties:

Responsible for answering phones. Shares the responsibility of scheduling appointments, posting daily charges and payments, and checking patients in and out.

Front Office Duties and Responsibilities:

• Answer incoming phone calls and direct calls to the appropriate staff member when necessary.
• Checking patients in by verifying demographics and insurance information.
• Collect co-pays and patient balance at the time of check-in.
• Schedules outpatient tests, and all other appointments ordered by the physician at check out.
• Informs the precert coordinator of needed authorizations for tests by inputting the outpatient appointments in the computer.
• Obtains new patient/consult information in order to ensure the proper appointment in a timely manner.
• Provides the patient with a printout of appointments.
• Distribute incoming faxes and fax outgoing information as needed.
• Prepare and fax all test orders for outpatient procedures with the appropriate diagnosis.
• Call to reschedule all no-show appointments if applicable. Mark no-show appointments in the computer or add reschedule note.
• All other job-related tasks as required by supervisor/manager

Knowledge and Skills: 

• Data entry of 8000 KPH.
• Familiarity with all office equipment, computers, and internet literacy.
• Knowledge of CPT, ICD-9 coding & medical records
• Customer service.
• Phone etiquette.
• An ability to provide a personable and caring environment for all patients.