Patient Access Rep

The Patient Services Representative (PSR) plays a crucial role in the emergency center's operational efficiency by ensuring a smooth check-in and check-out process for patients. The role requires strong communication skills, organizational abilities, and a commitment to maintaining patient confidentiality and safety. This position is integral to fostering a supportive and efficient environment in the Emergency Center, ensuring patients receive the care they need while upholding the standards of the healthcare facility.

ESSENTIAL JOB DUTIES & RESPONSIBILIITIES

1. Front Desk Operations:

• Greet patients and guests with a cheerful demeanor
• Determine necessary services and direct patients accordingly
• Collect demographic information and ensure proper signatures for billing accuracy
• Maintain logs of patient information and manage phone inquiries professionally
• Manage office supplies and maintain a clean and welcoming environment

2. Financial Responsibilities:

• Collect payments via cash, checks, and credit card for co-pays and account balances
• Maintain an accurate financial ledger and perform daily reconciliation of patient accounts

3. Facility Cleanliness:

• Assist in maintaining the overall cleanliness of the facility, including patient areas and restrooms

4. Communication Skills:

• Interact courteously with patients, families, physicians, and team members, upholding the Emergency Center's core values

5. Professional Development:

• Attend monthly staff meetings and engage in performance improvement activities

6. Other Duties:

• Assist management with additional tasks or projects as assigned
   

NONESSENTIAL JOB FUNCTIONS

• Support patient care areas by ensuring appropriate supplies are stocked
• Assist with patient restraint procedures and documentation as needed
• Attend scheduled meetings as required

QUALIFICATIONS

• High School Diploma or equivalent
• Minimum of 2 years of experience in a Patient Services Representative (PSR) role within a Hospital, ER, or Clinic
• Previous experience in medical registration, admitting, and scheduling in an ER setting is preferred
   

JOB COMPETENCIES

• Proficient in navigating and utilizing Electronic Medical Records (EMR)
• Understanding and compliance with Hospital Policies and Procedures
• Commitment to ongoing education and professional development