Patient Access Liaison 1 - Per Diem

Patient Access Liaison 1 - Per Diem in New Milford, CT, United States

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Patient Access Liaison 1 - Per Diem

Location: New Milford, CT, United States

Salary Range: 19.57 - 21.63

Work Type: Per Diem

Standard Hours: 0.0

FTE: Non-Exempt

Work Schedule: Day 8

Work Shift: Sunday - Saturday 7 am - 7 pm, including weekends and holidays as needed

Date Posted: Apr 30, 2026

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See what's possible in our system of care

Nuvance Health extends from New York's Hudson Valley to western Connecticut. Our team of more than 15,000 caregivers delivers compassionate care through seven community hospitals, primary care and specialty practice locations, outpatient settings, home care services and telehealth visits. With strong hearts and open minds, we're pushing past boundaries and challenging the expected, all in the name of possibility. As we journey forward, we are guided by our values: personal, imaginative, agile and connected. Our curiosity is opening new pathways and creating new advancements in healthcare for all.

Description

PER DIEM: Sunday - Saturday varying shifts between 7:00am - 7:00pm. Including weekends & holidays as needed.

At Nuvance Health, we enjoy the benefits of a two-state system as we cultivate an inclusive culture where everyone feels welcomed, respected and supported. Together, we are a team of 15,000+ strong hearts and open minds. If you share our values of connected, personal, agile and imaginative, we invite you to discover what's possible for you and your career.

New Milford Hospital, an 85-bed hospital part of the Danbury Hospital Campus, has been serving the people of Litchfield County for more than 100 years. We are a top destination for advanced surgical services and offer world-class cancer, cardiac, and neuroscience care.

Our accolades include:

• The Leapfrog Group - Grade A for quality and patient safety
• American Heart Association - Stroke Gold Plus Quality Achievement Award
• American College of Radiology - Mammography accreditation
• Nationally recognized Plow-to-Plate program

Many of our employees have been working at New Milford Hospital for over 25 years, and some have multiple generations of family members as co-workers. Our commitment to caring for others extends to our team members. We encourage each other to share ideas and concerns and always take the opportunity to celebrate and recognize our colleagues'' efforts. We are proud of our team members and regard them all as valued members of the New Milford family.

Summary:

Facilitates patient flow through the system from scheduling through registration check in so that patients have a "one touch" registration/scheduling experience. Responsible for obtaining demographic and financial information to ensure accurate patient identification and identify and secure appropriate payment sources. Performs registration functions, insurance eligibility verification, patient liability collection, scheduling and admitting duties. Provides estimates for services when appropriate. Receives and processes patient financial liability payments. Working hours may include weekends, evenings, overnights and holidays

Responsibilities:

1. Responsible for greeting patients and / or physicians, staff, co-workers and guests promptly and in a professional manner. Checks patients into the system and provides direction based on appointment location, financial clearance and counseling status. Acknowledges and assists patients with special needs and respects confidentiality. 2. Responds to telephone calls according to established customer service standards. Provides requested information to callers. When assigned to scheduling, contributes to reduction of abandoned call rate, length of calls, and average speed answered through use of best practices and workflow improvements. 3. Performs accurate search / selection of patient within the hospital system using the Patient Identification procedure to maintain the integrity of the Electronic Master Patient Indes (EMPI) and to ensure the accuracy of patient identification. 4. Accurately establishes and schedules appointments for services from patients directly or physician''s offices following the designated protocols of the scheduling systems and clinical EMRs. May initiate contact to patients to obtain additional information or confirm scheduled appointments. 5. Performs registration functions in the system and enters accurate and complete demographic and financial information to aid in securing payment for services rendered. 6. Performs insurance eligibility verification and executes payor requirements as needed. Includes initiating eligibility transactions via the internet, contacting the payor to obtain billing information and authorization and scripts for service when appropriate. 7. Provides estimates for services when appropriate, communicates and actively solicits patient liability. 8. Enters testing orders in the appropriate system when necessary. Requires an understanding of coding, procedural protocols, and the charge description master. 9. Employee responsible to obtain signatures for all required organization, state and federal consents and / or notifications. 10. Responsible for remaining compliant, current, and knowledgeable with Department Policies and Procedures. 11. Fulfills all compliance responsibilities related to the position including HIPAA, EMTALA and Patient Bill of Rights. 12. Performs other duties as assigned.

Other Information:

Education: Essential: HS Diploma with minimum of 2 years job related experience. Associate degree with 6 months job-related experience - Preferred. Other Information: Minimum Experience of 1 year preferred in a job-related experience. Basic MS Word & MS Excel. Customer Service and organizational skills. Criteria Desired: National Association of Healthcare Access Management (NAHAM) certification within one year of hire.

Working Conditions:

Manual: significant manual skills/motor coord & finger dexterity

Occupational: Some occupational risk

Physical Effort: Medium to Heavy effort. May exert up to 35 lbs. force

Physical Environment: Some exposure to dirt, odors, noise, human waste, etc.

Company: Danbury Hospital

Org Unit: 268

Department: Patient Access

Exempt: No

Salary Range: $19.57- $21.63 Hourly

With strong hearts and open minds, we're pushing past boundaries and challenging the expected, all in the name of possibility. We are neighbors caring for neighbors, working together as partners in health to improve the lives of the people we serve. If you share our passion for the health of our communities, advance your career with Nuvance Health!

Additional Salary Detail

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

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We are an equal opportunity employer

Qualified applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other classification protected under applicable Federal, State or Local law.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation or our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact 203-739-7330 (for reasonable accommodation requests only). Please provide all information requested to ensure that you are considered for current or future opportunities.

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