Patient Access Liaison 1 in Norwalk CT United States
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Patient Access Liaison 1
Location Norwalk CT United States
Salary Range 19.57 - 21.63
Work Type Part-Time
Standard Hours 32 FTE
Non-Exempt
Work Schedule DayEve 8
Work Shift Employee can be scheduled anywhere from 7am to 7pm with an every other weekend commitment
Date Posted Mar 18 2026
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See whats possible in our system of care
Nuvance Health extends from New Yorks Hudson Valley to western Connecticut. Our team of more than 15000 caregivers delivers compassionate care through seven community hospitals primary care and specialty practice locations outpatient settings home care services and telehealth visits. With strong hearts and open minds were pushing past boundaries and challenging the expected all in the name of possibility. As we journey forward we are guided by our values personal imaginative agile and connected. Our curiosity is opening new pathways and creating new advancements in healthcare for all.
Description
At Nuvance Health we enjoy the benefits of a two-state system as we cultivate an inclusive culture where everyone feels welcomed respected and supported. Together we are a team of 15000 strong hearts and open minds. If you share our values of connected personal agile and imaginative we invite you to discover whats possible for you and your career.
Norwalk Hospital is a 366-bed academic and community medical center serving Fairfield County Connecticut and the surrounding New York Metro area. We are a Level II Trauma Center and Joint Replacement Center of Excellence and we provide advanced cancer heart and neuroscience care. Our accolades include the following
The Leapfrog Group - Grade A for quality and patient safety
Healthgrades - Americas 50 Best Hospitals
U.S. News & World Report - high performance in heart failure treatment
At Norwalk Hospital we prioritize the health and well-being of our team fostering a friendly and supportive culture where collaboration and compassion are at the heart of what we do. From the moment you step through our doors youll experience a sense of community that makes our hospital a truly special place to work. Our employees feel a deep connection here because were not just part of the community - we are its center.
Summary
Facilitates patient flow through the system from scheduling through registration check in so that patients have a one touch registrationscheduling experience. Responsible for obtaining demographic and financial information to ensure accurate patient identification and identify and secure appropriate payment sources. Performs registration functions insurance eligibility verification patient liability collection scheduling and admitting duties. Provides estimates for services when appropriate. Receives and processes patient financial liability payments. Working hours may include weekends evenings overnights and holidays.
Responsibilities
Responsible for greeting patients and or physicians staff co-workers and guests promptly and in a professional manner. Checks patients into the system and provides direction based on appointment location financial clearance and counseling status. Acknowledges and assists patients with special needs and respects confidentiality.
Responds to telephone calls according to established customer service standards. Provides requested information to callers. When assigned to scheduling contributes to reduction of abandoned call rate length of calls and average speed answered through use of best practices and workflow improvements.
Performs accurate search selection of patient within the hospital system using the Patient Identification procedure to maintain the integrity of the Electronic Master Patient Indes EMPI and to ensure the accuracy of patient identification.
Accurately establishes and schedules appointments for services from patients directly or physicians offices following the designated protocols of the scheduling systems and clinical EMRs. May initiate contact to patients to obtain additional information or confirm scheduled appointments.
Performs registration functions in the system and enters accurate and complete demographic and financial information to aid in securing payment for services rendered.
Performs insurance eligibility verification and executes payor requirements as needed. Includes initiating eligibility transactions via the internet contacting the payor to obtain billing information and authorization and scripts for service when appropriate.
Provides estimates for services when appropriate communicates and actively solicits patient liability.
Enters testing orders in the appropriate system when necessary. Requires an understanding of coding procedural protocols and the charge description master.
Employee responsible to obtain signatures for all required organization state and federal consents and or notifications.
Responsible for remaining compliant current and knowledgeable with Department Policies and Procedures.
Fulfills all compliance responsibilities related to the position including HIPAA EMTALA and Patient Bill of Rights.
Performs other duties as assigned.
Other Information
Education Essential HS Diploma with minimum of 2 years job related experience. Associate degree with 6 months job-related experience - Preferred.
Other Information Minimum Experience of 1 year preferred in a job-related experience. Basic MS Word & MS Excel. Customer Service and organizational skills.
Criteria Desired National Association of Healthcare Access Management NAHAM certification within one year of hire.
Company Norwalk Hospital Association
Org Unit 455
Department Patient Access
Exempt No
Salary Range 19.57- 21.63 Hourly
With strong hearts and open minds were pushing past boundaries and challenging the expected all in the name of possibility. We are neighbors caring for neighbors working together as partners in health to improve the lives of the people we serve. If you share our passion for the health of our communities advance your career with Nuvance Health
Additional Salary Detail
The salary range andor hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team members base salary andor rate several factors may be considered as applicable e.g. location specialty service line years of relevant experience education credentials negotiated contracts budget and internal equity.
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We are an equal opportunity employer
Qualified applicants are considered for positions and are evaluated without regard to mental or physical disability race color religion gender national origin age genetic information military or veteran status sexual orientation marital status or any other classification protected under applicable Federal State or Local law.
We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation or our business. If you believe you require such assistance to complete this form or to participate in an interview please contact 203-739-7330 for reasonable accommodation requests only. Please provide all information requested to ensure that you are considered for current or future opportunities.
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