Patient Access Lead - Ephrata - Days

Duties and Responsibilities

Essential Functions:

• Oversees daily operations.
• Performs duties as a working staff member.
• In the absence of the team supervisor, serves as the primary leader for the team.
• Works independently to troubleshoot technical issues and resolve personal conflicts.
• Provides feedback to supervisor for performance evaluations.
• Actively participates in the interview process for open positions for departments.
• Facilitates department orientation for new hires.
• Assists in the coaching and development of staff and implementing corrective action plans if necessary.
• Oversees training in general of new hires and implements new initiatives with current staff.
• Ensures that standards of quality and efficiency are met.
• Promotes the active engagement of all employees and supports recognition of staff accomplishments.
• Assists supervisor with projects as needed.

Common Expectations:

• Establishes and maintains communication with ancillary departments/entities to facilitate problem solving and continuous process improvement.
• Assists in developing, establishing and maintaining policies, procedures and standards.
• Identifies patient needs and assists in the development and implementation of customer service initiatives. Evaluates outcomes to facilitate continuous process improvement.
• Enhances professional growth and development through participation in educational programs, current literature, and workshops.
• Requires flexibility in schedule as needed. On Call rotations may be required when applicable.
• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation