Patient Access / Front Desk Coordinator
Presented by Symbiotic Services, LLC
Location: Atlanta, GA Area | On-Site
Employment Type: Full-Time (Anticipated Opening – Timing Pending Confirmation)
Position Overview
Symbiotic Services is seeking a polished, highly organized, and compassionate Patient Access / Front Desk Coordinator for a confidential client in the specialty healthcare industry in the Atlanta, GA area.
This position will serve as a primary point of contact for patients, families, healthcare providers, and external medical facilities. The role involves managing high-volume patient communications, coordinating complex medical appointments, overseeing patient registration, and ensuring efficient front office operations.
The ideal candidate brings a high level of professionalism, strong administrative capabilities, exceptional multitasking skills, and experience supporting patients in a fast-paced medical environment.
This is an anticipated full-time, on-site opportunity for an experienced patient access or medical administrative professional who can maintain accuracy, efficiency, and compassionate service while managing multiple priorities.
Key Responsibilities
- Manage a high volume of incoming telephone calls, including inquiries from patients, families, hospital representatives, referring providers, and external healthcare facilities.
- Support front office operations in an environment handling approximately 425 incoming calls daily across the team.
- Perform patient check-in and check-out procedures with professionalism, efficiency, and accuracy, supporting approximately 100 patient visits daily across the team.
- Schedule and coordinate infusion center appointments, supporting approximately 35–40 daily appointments.
- Coordinate multiple follow-up appointments for patients transitioning from hospital care to outpatient services, supporting approximately 4–9 discharge-related scheduling cases daily.
- Schedule intravenous (IV) medication appointments after required insurance authorizations have been approved, supporting approximately 5–6 appointments daily.
- Schedule new patient consultations, complete registration procedures, and verify required demographic and administrative information.
- Collect, scan, upload, and accurately index patient insurance cards, identification documents, and other required medical office paperwork.
- Coordinate with insurance verification, prior authorization, clinical, and scheduling teams to ensure appointments are appropriately scheduled and documented.
- Maintain accurate patient records, appointment details, and registration information within electronic health record (EHR) and practice management systems.
- Respond to patient questions regarding appointments, scheduling procedures, and administrative requirements.
- Identify and resolve scheduling conflicts, incomplete registration information, and patient access concerns.
- Communicate appointment changes, scheduling updates, and relevant information to patients and internal departments.
- Support efficient patient flow by coordinating front desk activities with clinical and administrative staff.
- Maintain patient confidentiality and comply with applicable healthcare privacy requirements.
- Deliver a consistently professional, welcoming, and compassionate experience for patients and families.
Requirements
Required Qualifications
- Previous experience in a high-volume medical front desk, patient access, patient registration, or healthcare administrative support position.
- Strong administrative and organizational capabilities, with the ability to manage complex schedules and competing priorities.
- Professional communication skills and a polished, service-oriented presence when interacting with patients, families, healthcare providers, and visitors.
- Experience managing high call volumes while maintaining accuracy and excellent customer service.
- Ability to multitask effectively and remain calm, organized, and responsive under pressure.
- Strong computer proficiency and the ability to quickly learn new electronic health record, scheduling, and practice management systems.
- Experience scheduling patient appointments, maintaining registration records, and handling confidential patient information.
- Excellent attention to detail and accuracy in patient documentation and appointment coordination.
- Strong written and verbal communication skills.
- Ability to work independently while collaborating effectively with clinical and administrative teams.
- Demonstrated professionalism, discretion, and empathy when assisting patients facing complex healthcare needs.
Preferred Qualifications
- Previous experience in oncology, hematology, infusion services, or another specialty healthcare environment.
- Experience coordinating complex medical schedules involving multiple providers, treatment appointments, or hospital discharge follow-up visits.
- Familiarity with infusion center scheduling and medication authorization workflows.
- Experience using athenahealth or comparable electronic health record (EHR) and practice management systems.
- Background in patient registration, insurance documentation, and medical records management.
- Experience supporting high-volume specialty medical practices or multidisciplinary healthcare teams.
- Executive administrative support experience or advanced front office coordination skills.
- Familiarity with medical terminology and healthcare scheduling procedures.
Ideal Candidate Profile
The successful candidate will demonstrate:
- Professionalism and Executive-Level Presence: Represents the organization with confidence, courtesy, discretion, and exceptional communication skills.
- Compassion and Patient Focus: Creates a welcoming, supportive environment for patients and families navigating serious medical conditions.
- Organization and Multitasking: Effectively manages high call volumes, patient registration, complex scheduling, and administrative responsibilities simultaneously.
- Composure Under Pressure: Remains calm, accurate, and professional during busy periods and challenging interactions.
- Initiative and Ownership: Proactively identifies operational needs, resolves scheduling challenges, and follows responsibilities through to completion.
- Adaptability: Thrives in a dynamic healthcare environment where schedules, priorities, and procedures may change.
- Attention to Detail: Maintains accurate patient records, appointment schedules, and administrative documentation.
- Communication and Collaboration: Works effectively with patients, clinical staff, scheduling teams, insurance specialists, and outside healthcare facilities.
- Resourcefulness and Efficiency: Quickly learns new systems, independently addresses routine challenges, and contributes to smooth daily operations.
- Team-Oriented Attitude: Willingly supports colleagues and contributes to a positive, patient-centered workplace.
Work Environment
- Full-time, on-site position in the Atlanta, GA area, with opening timing pending confirmation.
- Fast-paced, high-volume specialty healthcare practice environment.
- Frequent interaction with patients, families, physicians, clinical professionals, hospital representatives, and administrative staff.
- Significant daily telephone, patient registration, and appointment scheduling responsibilities.
- Collaborative work environment requiring exceptional organization, professionalism, adaptability, and compassionate communication.
- Standard business hours; specific schedule to be confirmed.
Compensation & Benefits
- Anticipated Hourly Pay: $25–$30 per hour (pending final confirmation).
- Employment Type: Full-Time (anticipated staffing need).
- Work Arrangement: On-Site.
- Start Date: To be confirmed.
- Benefits: Details to be provided during the recruitment process.
Apply Today
Symbiotic Services is seeking experienced Patient Access Coordinators, Front Desk Coordinators, and Medical Administrative Professionals who excel in high-volume healthcare environments and are passionate about delivering exceptional patient service.
If you have strong medical scheduling experience, outstanding communication skills, and the ability to manage complex front office responsibilities with professionalism and compassion, we encourage you to express your interest in this anticipated opportunity.
Symbiotic Services, LLC
Your Partner in Professional Career Opportunities
Symbiotic Services is recruiting on behalf of a confidential client. This is a forecasted staffing need, and the position's availability and timing have not yet been confirmed. Compensation, benefits, and other employment details are subject to final confirmation.