Patient Access Coordinator

Patient Access Coordinator (Medical Front Desk & Scheduling)

Location: Mercer County, NJ

Pay Rate: $19.00 – $21.00 / hour

Position Overview

We are seeking a detail-oriented and patient-focused Patient Access Coordinator to join our healthcare team in Mercer County. In this front-line role, you will help streamline patient care by welcoming patients, managing check-ins and check-outs, handling high-volume scheduling, and ensuring a seamless, compassionate clinical experience from first contact to appointment completion.

Key Responsibilities

• Patient Greeting & Flow: Greet patients warmly, efficiently manage check-in/check-out procedures, and maintain accurate scheduling workflows.

• Call Center & Queue Management: Answer incoming scheduling calls promptly while helping meet departmental standards for wait times, work times, and call abandonment rates.

• Insurance & Demographic Verification: Verify patient demographic information and insurance contract requirements ahead of exams, ensuring patients are fully informed of any necessary prerequisites.

• Exam Scheduling & Prep Instructions: Accurately schedule patient exams based on clinical needs and clearly communicate exam preparation instructions in easy-to-understand terms.

• Clerical & Administrative Support: Assist with scheduling support tasks, including processing faxes, batching scripts into the system, confirming outgoing transmissions, and coordinating with referring offices for clarification.

• Team Collaboration: Escalate departmental concerns to leadership and actively participate in regular staff meetings while adhering to all company policies and procedures.

Work Schedule

• Monday – Thursday: 11:00 AM – 7:30 PM

• Friday: 9:30 AM – 5:30 PM

• Saturday: Rotation (Once every 4–5 weeks)

Comprehensive Benefits

• Medical, Dental, and Vision coverage

• 401(k) retirement plan with company match and Profit Sharing options

• Paid Time Off (PTO) and Sick Leave
  
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