Summary
Job Description:
Patient Access Coordinator
Full Time I First Shift
Heart & Valve Clinic I Lexington, KY
The Heart Valve Clinic provides specialized evaluation, coordination, and management of patients with valvular heart disease. The clinic collaborates with cardiology and cardiothoracic teams to deliver timely, evidence-based care, support treatment planning, and enhance patient outcomes through coordinated, patient-centered services.
Description:
- The Patient Access Coordinator serves as the first point of contact for patients, visitors, and providers, creating a welcoming experience while ensuring accurate registration, scheduling, insurance verification, and collection processes.
- This role is responsible for maintaining the integrity of patient records, supporting clinic operations, and delivering exceptional customer service in a fast-paced specialty care environment.
- Greet patients and visitors in a timely, professional, and courteous manner.
- Answer and direct incoming calls, return messages promptly, and maintain excellent phone etiquette.
- Serve as a liaison between patients and clinical staff, keeping patients informed of delays and addressing concerns appropriately.
- Accurately register patients and verify existing records to maintain data integrity and avoid duplicate medical records.
- Schedule appointments according to established policies and document referral information and chief complaints.
- Contact patients to confirm appointment details, including date, time, location, and financial responsibility.
- Collect, review, and update patient demographic, insurance, and financial information.
- Obtain required signatures for consent to treatment, financial policies, privacy notices, and releases of information.
- Maintain patient confidentiality and comply with HIPAA, corporate compliance, and regulatory standards.
- Document patient interactions, appointment status changes, and account activity accurately within the registration system.
- Verify insurance eligibility, benefits, and coverage through payer websites and carrier contacts.
- Determine patient financial responsibility and collect payments in accordance with point-of-service collection policies.
- Process receipts, reconcile daily cash, checks, and credit card transactions, and prepare deposits and balancing documentation.
- Participate in required safety, compliance, and patient safety training programs.
- Support clinic operations and perform additional duties as assigned.
Requirements:
- High School Diploma or equivalent.
- Strong computer skills required.
- Less than one year.
Benefits:
- Health, Vision, Dental and Pet Insurance
- Life Insurance
- Short Term and Long-Term Disability and Life Insurance
- Identity Theft Protection
- Tuition Reimbursement up to $6,000 annually
- Company paid Maternity and Paternity Leave
- 5 days of Paid Time Off available upon hire
- Bereavement Leave (includes pets)
- PTO Sell Back Program
- Compassionate Leave Sharing Program (PTO Donation)
- Employee Support Fund, for employees in need of emergency financial support
- Retirement with Company Match
If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!
Baptist Health is an Equal Employment Opportunity employer.