Patient Access Associate I

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Patient Access Associate I

Revenue Cycle Job ID: 34814

Schedule:

Per Diem

Pay Range:

$19.00 - $27.68 / Hourly

Shift:

Variable Shifts

Hours:

630am - 3pm; 3pm - 1130pm

Patient Access

133 Old Road to Nine Acre Corner

Concord, MA 01742

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About this role

Be the First Point of Connection in Patient Care

Join our team as a Patient Access Associate, where you play a critical role in creating a smooth and welcoming experience for patients entering the healthcare system. In this position, you'll handle patient registration, admissions, insurance verification, and bed assignment-ensuring both excellent service and accurate financial processing.

Reporting to the Supervisor and Manager of Patient Access, you'll help support efficient patient flow while protecting the financial integrity of the organization through accurate data collection and billing practices.

What You'll Do

• Register patients accurately and efficiently for hospital and clinical services
• Coordinate patient admissions, discharges, and bed assignments
• Verify insurance coverage and eligibility with third-party payers
• Collect and enter demographic and financial information into hospital systems
• Ensure compliance with Medicare and insurance billing regulations
• Communicate clearly with patients, families, and clinical staff
• Maintain confidentiality and safeguard sensitive patient information
• Support revenue cycle processes and help minimize billing errors

What You Bring

Required Education

• High school diploma or equivalent preferred

Required Experience

• 1-3 years of experience in hospital registration, patient access, or healthcare billing preferred

Preferred Certification

• Certified Healthcare Access Associate (CHAA) preferred

Key Skills & Strengths

• Knowledge of third-party payers and insurance verification processes
• Understanding of Medicare billing practices and healthcare regulations
• Experience with hospital billing and revenue cycle workflows
• Strong computer skills and familiarity with registration or billing systems
• Excellent attention to detail and organizational skills
• Strong interpersonal and customer service skills across diverse populations
• Ability to manage confidential information with accuracy and discretion
• Effective communication skills in English (reading, writing, and speaking)

Why Join Us?

• Play a vital role in both patient experience and hospital operations
• Gain experience in healthcare revenue cycle and access services
• Collaborative, team-oriented work environment
• Opportunities for professional growth and certification support

Why Emerson

Emerson Health delivers world-class care to more than 300,000 patients throughout Concord and the surrounding region, and we bring that same commitment to our employees. Our teams work in a supportive, community-focused environment, backed by strong clinical partnerships and continued investment in innovation.

We offer competitive compensation and a comprehensive benefits package designed to support your health, your family, and your future, including:

• Medical and dental coverage
• Paid time off
• Retirement savings
• Tuition assistance
• Work-life resources
• Free parking on the hospital campus

Benefits are available to both full-time and eligible part-time employees.

Join a team that values compassion, collaboration, and caring for one another every day.

Apply Now

Benefits designed around you

We are a community hospital that values people's well-being. Our supportive environment, combined with a generous compensation and benefits package, allows you to balance your work and personal life, take care of your family and plan for your future.

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