Patient Access Associate

About us

Our Mission is: Making our Communities a healthier place to live by improving access to healthcare while simultaneously lowering the total overall healthcare cost. We support and promote this mission by having a focus on our patient relationships.

The Physicians, medical providers, and staff at FirstCall Medical Center believe that every child and adult should have equal access to health care. We are committed to providing care that is easily accessible and available to all regardless of race, color, religion, sex, sexual orientation, gender identity or expression, physical or mental disability, familial or marital status, immigration status, socio-economic status, or national origin.

Medical Receptionist/Front Desk

Do you envision a role within an inclusive, diverse, and compassionate workplace culture? FirstCall Medical Center is hiring FT team members who desire to be a part of a workplace community that supports both personal and professional growth in a challenging and rewarding environment.

We are committed to providing the best possible climate for maximum development and goal achievement for all employees. Our practice is to treat each employee as an individual. We seek to develop a spirit of teamwork; individuals working together to attain a common goal.

In order to maintain an atmosphere where these goals can be accomplished, we provide a progressive workplace. Most importantly, we have a workplace where communication is open and problems can be discussed and resolved in a mutually respectful atmosphere. We take into account individual circumstances and the individual employee.

FirstCall Medical Center is looking for an experienced professionals to work at the front desk of our urgent care, performing administrative duties that involves providing assistance to our patients and other visitors.

Medical Receptionist Job Responsibilities:

• Greets and Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone.
• Schedule appointments in person or by telephone.
• Register new patients; review forms to ensure required fields are completed.
• Maintains patient accounts by obtaining, recording, and updating personal, insurance and financial information.
• Collect patient charges upon check in.
• Assist patients in answering questions or concerns, in person or on the telephone.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.
• Complete other clerical duties as assigned.
• Uphold the positive reputation of Centennial Medical Group by always treating patients and visitors in a friendly, welcoming and compassionate manner.

Medical Receptionist Skills:

• Strong communication skills
• Organized with attention to detail
• Strong customer service skills

Education and Experience:

• High School Diploma
• 3 + years experience
• Knowledge of Medical Terminology
• Knowledge of computer and Microsoft Office applications
• Preference given to candidates with schedule flexibility to include some evenings and weekends