Responsibilities/Tasks:
- Contact patients daily to communicate patients Pathology results effectively and answer patients questions when needed.
- Effective/strong telephone skills.
- Ability to communicate with providers whether through emails or phone calls.
- Competent with the terminology needed to perform the job.
- Able to schedule appointments with multiple providers using Next Gen Practice Management.
- Good understanding using EMA Electronic Medical Records.
- Able to triage phone calls. Can help answer the patients concerns regarding their Pathology results.
- Able to activate the Portal for the patient so they may view their records or pathology results.
- Answer triage calls and task teams.
- Update pharmacy changes.
- Send medication refills when indicated.
- Ability to plan, organize and prioritize each day.
- Ability to work effectively as a team member with providers and other staff.
- Self -starter.
- Able to work with minimal supervision
- Able to reach weekly goals as a team.
- Motivation to succeed as a team.
- Create a culture of patient excellence and delivering customer service.
Qualifications
Education: Certification not required, but preferred (i.e., Certified Medical Assistant, Certified Dermatology Technician, etc.)
Experience: Minimum two years experience in a doctors office. Prior dermatology experience. EMA experience preferred.
Performance Requirements:
- Quality written and verbal communication skills.
- Professional in appearance and mannerisms.
- Understand dermatology terminology.
- Able to demonstrate compassion and caring in dealing with others, patients and coworkers alike.
- Able to prioritize tasks, understand the providers instructions, and know when to seek information or advice.
Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, postal machines, etc.
Work Environment: Position is in a well-lighted medical office environment. Occasional evening and weekend work.
Please note, any offer of employment is contingent upon successful completion of a pre-employment background check. A record with prior conviction is not an absolute bar to employment.
No phone calls or agencies, please.