Party Coordinator

GENERAL SUMMARY

Under the direction of the General Manager, the Party Coordinator is responsible for the planning, organization, and execution of birthday parties and events to ensure participants have the best party/event experience in the industry. Development, growth, and organization of all areas of Parties and Events are expected of this position.

Our Culture

Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call it our "Code of Culture".

Our Code of Culture includes Our Mantra, Our Actions We Live By, and Pete's Promise:

Our Mantra:

Respect The Past

Accept Responsibility

Pay it Forward

Our Actions We Live By:

Actions We Live By. It's who we are when we step into our full power.

Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace.

Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!

Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it's never about one person-we are a part of a powerful team.

One Team. One Voice. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.

Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.

Pete's Promise:

Service Forward

Ruthlessly Consistent

Do the Right Thing

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Party Management

• Plan and implement Arena Sports parties and events
• Ensure party check-in and check-out procedures are followed
• Develop relationships with families and participants
• Required to work on Saturdays and Sundays, hours will vary

Staffing and Development

• Hire and train Party Hosts to create a dynamic team that operates within the Actions We Live By.
• Continuously develop Party Hosts to achieve individual and company goals
• Complete timely performance reviews for Party Hosts
• Discipline and terminate Party Hosts as needed per company policy
• Manage Party Host schedule and payroll tasks

Administrative

• Communicate program information to staff including new policies and procedures
• Understand, manage, and support the use of Dash/facility software
• Review program revenue and financial reports with General Manager
• Establish program and revenue goals
• Evaluate and manage equipment costs and needs to help plan future expenses
• Coordinate weekly manager schedule to ensure program coverage
• Maintain in-depth knowledge of the party industry and current trends

Customer Service

• Ensure customers receive exceptional service from a friendly staff in a clean and well-maintained facility
• Ensure all customers leave with a positive experience
• Address any customer requests or concerns