Computer Software, Data Analysis, Data Collection, Forecasting, Information Technology & Information Systems, Marketing, Post-Sales, Pre-Sales, Product Support, Proofreading, Protocol Independent Multicast (PIM), Reporting Skills, Sales, Sales Forecasting, Sales Support, Salesforce.com, Team Player, Technical Support, Time Management, Vendor/Supplier Planning
This role is responsible for providing pre- and post-sales product support to internal and external customers. The Parts & Supplies Manager will work closely with other business divisions such as the factory, technical support, sales, and marketing to effectively gather information on parts & supplies, forecast sales and warranty movement, set up and maintain parts information in our systems, and support sales activities.
Responsibilities
- Develop extensive personal knowledge of all GREE products, their applications, and configurations.
- Work with factory teams to gather, organize, verify, and publish parts information including critical parts lists, and exploded views.
- Proofread and edit lists from our vendors ensure accuracy and consistency.
- Respond to customer product inquiries in a professional, thorough, and timely manner.
- Prepare and upload test parts & supplies information to our website, and properly maintain information in Mincron, PIM, and Salesforce.
- Monitor and forecast warranty parts usage to create warranty reports, and work with the planning team to order parts to ensure we are able to support warranties.
- Utilize computer software programs as required to collect and analyze movement data.
- Work with sales, product, and planning teams to find new opportunities to provide parts and supplies to customers.