What Drives Success
WHAT YOU''LL BE DOING
This Parts & Supplies Manager will develop new prospects and interact with existing customers to increase sales and gross profit of Lennox parts & supplies business.
Duties include, but are not limited to:
- Selects the correct products or assist customers in making product selections based on customers'' needs, product specifications, and applicable regulations.
- Facilitates vendor relationships and aftermarket sales training at the local level Negotiates prices and terms of sales and service agreements.
- Ensures high post-sales satisfaction, facilitating positive long-term relationships and high potential for repeat business with customers.
- Will coach and mentor sales representatives on selling HVAC aftermarket parts and supplies.
WHAT DRIVES SUCCESS:
Having the right qualifications is only a part of what it takes to be a successful employee. At Lennox we believe in following a set of behaviors and competencies to achieve your full potential. In this position, it is vital that you embody these core competencies:
- Situational Adaptability: You flex your approach and demeanor to suit various scenarios. You successfully shift gears as new developments and competing priorities arise - balancing routine tasks, urgent action items, and long-term projects is second nature for you.
- Decision Quality: You make thoughtful and timely decisions with the best interest of the organization in mind, prioritizing and organizing key deliverables and ensuring stakeholder buy-in.
- Drives Results: You show pride in "getting the job done" with a bias for action, going above and beyond to ensure your responsibilities have been met. During high-pressure moments, you work diligently to meet deadlines and show value in your work.
What We Are Looking For
WHAT WE ARE LOOKING FOR:
- Requires a bachelor''s degree or an equivalent combination of education and experience.
- Requires at least five years related experience.
- Requires strong abilities with building relationships, listening, persuading, negotiating and managing time.
- Requires knowledge of principles and methods for showing, promoting, and selling products or services. (This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems)
- Knows principles and processes for providing customer service. (This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction)
- Effective at written and verbal communication.
- Requires intermediate industry and product knowledge.
- Must be able to use Microsoft Office and Customer Relationship Management software.
Who We Are
Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member's contributions and offers a supportive environment for career development. Come, stay, and grow with us.