Parts Specialist

Who Are We?

Have you ever gone into a grocery store or convenience store for things like milk, bagged salads, or frozen pizza? The coolers and freezers you find those and other food products in are what we do! Zero Zone is a manufacturer of reach-in and open refrigerated and frozen food display cases as well as the refrigeration systems that work behind the scenes to cool the cases, keeping the food fresh! We also make powerful industrial refrigeration systems for food warehousing, pharmaceuticals, and even ice rinks!

Our company is structured across 2 divisions - the Display Case Division, located in North Prairie, WI, Waukesha, WI, and Mukwonago, WI and the Refrigeration Systems Division, located in Ramsey, MN and Dyersville, IA.

What Are We Like?

At Zero Zone, you will be a valued member of the Zero Zone team, able to take ownership of your own career path. We believe in hard work, teamwork, collaboration, and respect, and we have grown through dedication to our Purpose: "Preserving customer valuables through refrigeration." For over 60 years, we have been a leader in refrigeration, and our people are well known for exceptional customer service. We also believe we are the COOLEST coworkers (pun intended)! This is an opportunity for you to make a difference in the refrigeration industry with one of the top leading manufacturers in the country! Come grow with us!!

What Can We Offer You?

• Vacation and Personal Hours (after only 30 days!)
• Competitive Wages
• Comprehensive Benefits Package (medical, dental, vision, life insurance, STD, LTD, AD&D, HSA/FSA, EAP)
• 401k and Profit Sharing
• 10 Paid Holidays
• Flexible Schedules
• Casual Dress Code
• Wellness Programs and Incentives
• Steel Toe Reimbursement
• Employee Engagement Programs
• One-time Home Computer Reimbursement
• And more!

What Will You Do?

Under the direction of the Parts Department Supervisor, the Parts Specialist will be responsible for departmental support with handling customer inquiries via phone, email and in person. This role will also collaborate and work closely under the moderate direction of senior personnel in the functional area. Understanding the general aspects of the job and a high sense of urgency is required.

Essential Responsibilities:

• Skills in Inventory Management

• Moving Parts between locations

• Creating transport tasks accurately amongst the three warehouses

• Maintaining inventory counts

• Trouble shooting inventory issues/Kanban

• Move serialized parts accurately

• Send parts properly marked to the other two warehouses

• Packing parts orders in a way that the inventory will not get damaged

• Closing parts orders

• Print and sign Picklists

• Add tracking to orders

• Deliver the parts order

• Process Work Orders

• Pull/move inventory over to transfer parts from a work order to a parts order

• Deliver Customer order tied to Work Order

• Process Return Material Authorizations

• Oversee quality of parts being packed

• Palletize and ship large order via LTL carriers

• Be able to lift at least 50lbs

• Maintain proper inventory levels in the Parts Department

• Build a small amount of subassemblies

• Create shop orders for multistep operations

• Maintain the shop floor workbench for the Parts Department

• Manage and keep the backorder log updated

• Maintain and respond to emails

• Order packaging supplies from UPS and our local suppliers

• Other duties as assigned

Requirements for Effective Performance:

• High School diploma or equivalent
• 1-3 Customer Service experience
• Knowledge in Microsoft Office (Outlook, Teams etc.)
• ERP system experience preferred

Skills/Abilities/Specifications:

• Ability to comprehend simple instructions, short correspondence, and memos. Ability to effectively communicate one on one and in group settings with customers as well as other employees within the organization.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Must have sound judgment in making non-routine choices within established guidelines with minimal supervision.

Behavioral & Environmental Requirements:

• Maintain a positive work attitude. Zero Zone expects all employees to behave and communicate in a manner which will facilitate good relationships with customers, clients, co-workers, and supervisors.
• Safety toe shoes and safety glasses are required while in production areas.
• Regularly required to sit, stand, and walk throughout the office and production areas; have use of hands and fingers to use a computer, telephone, and other office equipment; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 35 pounds.