Parts Department – Shipping & Receiving

Parts Department – Shipping & Receiving

Department: Parts
Position: Shipping & Receiving
Reports To: Parts Manager / Assistant Parts Manager
Employment Status: Full-Time

Position Summary

The Shipping & Receiving position is responsible for the accurate, organized, and timely movement of parts into and out of the Lee’s Summit Honda Parts Department. This position plays a critical role in maintaining inventory accuracy, supporting the parts counter and service department, and ensuring customer and wholesale orders are processed correctly.

The ideal employee is dependable, organized, detail-oriented, productive, and able to work independently while maintaining the standards of Excellence, Growth, and Harmony expected at Lee’s Summit Honda.

Essential Job Responsibilities

Receiving & Inventory

• Receive daily Honda, aftermarket, wholesale, and other parts shipments.
• Verify incoming parts against packing slips, invoices, and purchase orders.
• Inspect shipments for shortages, overages, incorrect parts, and damage.
• Report discrepancies immediately to management.
• Properly receipt parts into the dealership management system.
• Label and route special-order parts to the correct customer, repair order, technician, or wholesale account.
• Stock inventory in the correct bin locations.
• Maintain accurate bin locations and inventory counts.
• Keep parts organized to prevent loss, damage, or misplacement.
• Assist with cycle counts and physical inventory as requested.

Shipping

• Prepare outgoing parts and packages accurately and securely.
• Verify part numbers, quantities, customer information, and shipping information before shipment.
• Process UPS, FedEx, manufacturer returns, and other outbound shipments as required.
• Package parts appropriately to prevent damage during transportation.
• Maintain shipping documentation and tracking information.
• Ensure outgoing shipments are completed within required deadlines.

Returns

• Process Honda and vendor returns according to department procedures.
• Assist with warranty parts returns and core returns.
• Properly identify, tag, organize, and store return parts.
• Monitor return deadlines to prevent unnecessary loss to the dealership.
• Maintain organized documentation for credits and returned merchandise.
• Follow up on outstanding credits when assigned.

Special Orders & Wholesale Support

• Receive and organize special-order customer parts.
• Separate wholesale, service, retail, and stock orders correctly.
• Stage wholesale orders for delivery or customer pickup.
• Verify wholesale orders before they leave the department.
• Communicate shortages, backorders, damaged parts, and incorrect shipments promptly.
• Assist with order tracking when needed.
• Support wholesale operations using systems such as OPSTRAX, CCC, PartsTrader, CollisionLink, RepairLink, and Elite EXTRA, as applicable.

Department Organization & Cleanliness

• Maintain a clean and organized shipping and receiving area.
• Keep aisles, shelves, workstations, and receiving areas free of unnecessary clutter.
• Break down boxes and dispose of packaging materials properly.
• Maintain designated areas for cores, returns, warranty parts, special orders, and outgoing shipments.
• Follow dealership safety procedures when handling heavy or oversized parts.
• Help maintain an organized parts warehouse and bin system.

Performance Expectations

The Shipping & Receiving employee is expected to:

• Arrive on time and be ready to work at the scheduled start time.
• Complete assigned responsibilities without repeated reminders.
• Maintain a high level of accuracy.
• Double-check part numbers and quantities before stocking or shipping.
• Communicate problems instead of allowing them to remain unresolved.
• Ask questions when unsure rather than guessing.
• Take ownership of mistakes and work to prevent them from happening again.
• Retain training and demonstrate continued improvement.
• Prioritize work appropriately during busy periods.
• Maintain a sense of urgency when orders affect technicians, customers, or wholesale accounts.
• Work cooperatively with counterpeople, drivers, technicians, advisors, and management.

Core Competencies

A successful Shipping & Receiving employee should demonstrate:

• Attention to Detail – Accurately matches part numbers, quantities, invoices, and orders.
• Organization – Maintains clean and organized work areas, inventory, returns, and paperwork.
• Accountability – Takes responsibility for assigned work and follows tasks through completion.
• Communication – Immediately communicates shortages, damages, mistakes, or other concerns.
• Time Management – Prioritizes daily shipments, stock orders, special orders, returns, and outgoing freight.
• Reliability – Consistently reports to work on time and completes assigned responsibilities.
• Problem Solving – Identifies issues and works toward solutions instead of passing problems along.
• Teamwork – Supports the entire Parts Department and works well with other dealership departments.
• Initiative – Looks for the next task and does not require constant supervision.

Lee’s Summit Honda Values

EXCELLENCE
We take pride in doing the job correctly. Accuracy, organization, customer service, and attention to detail are expected every day.

GROWTH
We expect employees to learn from training, coaching, and mistakes. Shipping & Receiving should provide the foundation for continued advancement within the Parts Department.

HARMONY
We work together as one department. Employees are expected to communicate professionally, help teammates, respect others, and contribute to a positive work environment.

Minimum Qualifications

• Valid driver's license and acceptable driving record when driving is required.
• Ability to lift and safely handle automotive parts and packages.
• Ability to stand, walk, bend, lift, and move throughout the workday.
• Basic computer skills.
• Ability to read and accurately compare part numbers and invoices.
• Strong organizational skills.
• Dependable attendance and punctuality.
• Ability to work independently after proper training.
• Automotive parts or dealership experience preferred but not required.