Reports To: Parts Manager
Job Summary:
The Parts Delivery Representative is responsible for safely and efficiently delivering commercial truck parts to customers, including fleet accounts, independent repair shops, and wholesale clients. This role ensures on-time deliveries, maintains positive customer relationships, and assists with warehouse organization and inventory management as needed.
Key Responsibilities:
Delivery & Customer Service:
- Load and deliver truck parts to customers in a timely and professional manner.
- Provide exceptional customer service by maintaining a positive attitude and professional demeanor.
- Verify orders for accuracy before departure and upon delivery.
- Collect and process customer payments or signatures when required.
Route Planning & Vehicle Maintenance:
- Plan efficient delivery routes to ensure timely and cost-effective deliveries.
- Perform pre-trip and post-trip inspections of the delivery vehicle.
- Maintain vehicle cleanliness and report any maintenance or repair needs to management.
Warehouse & Inventory Support:
- Assist with stocking shelves, pulling parts, and organizing inventory when not making deliveries.
- Help process returns, core exchanges, and warranty parts.
- Communicate any customer feedback or concerns to the Parts Manager.