Parts Counterperson

Fields Cadillac of St. Augustine is seeking a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and external customers!  Our goal is to provide the best customer experience and create life-long relationships.

As a family owned and operated business, our culture is defined by our shared beliefs in the importance of safety, integrity, courtesy, presentation, and efficiency. We strive to ensure a supportive and collaborative environment where team members are encouraged to grow and elevate their careers through promotion within the organization. https://fieldsautogroup.hireology.careers/

What We Offer

Medical, Dental, Vision, Short- and Long-Term Disability, Paid Basic Life Insurance, 401(k) Plan, Personal Time Off, Paid Training, Employee Vehicle Purchase Plans, Health and Wellness, Saturday Lunches, Discounts on Products and Services

Job Responsibilities

• Assist all customers (retail and shop) in selecting the required parts in a friendly, professional, and efficient manner.

• Inform customers about companion part requirements and specials,and expose them to the full product line.

• Review body shop estimates to ensure parts ordered are correct and pricing aligns with estimates.

• Deliver high levels of service to both internal and external customers.

• Pull and fill orders from stock.

• Notify the parts manager of out-of-stock parts or shop materials needing immediate attention.

• Locate out-of-stock parts from external sources and submit emergency orders if necessary.

• Notify service advisors and customers when special-ordered parts arrive.

• Follow up on back-ordered parts.

• Verify will-call and back-order files weekly; return or restock items not picked up or required.

• Replenish assigned inventory daily.

• Ensure all internal parts requests are billed on service repair orders.

• Receive payment from retail customers or obtain credit authorization.

• Ensure all sales charges are signed by customers and that customers receive their invoice copies.

• Issue credit for returned parts, verifying the original invoice or number for accuracy.

• Maintain orderly records of repair orders, invoices, insurance estimates, and special-order parts.

• Set up orders for daily shipment, delivery, or pick-up.

• Work with the parts manager to maintain a lost sales tracking program.

Job Qualifications:

• CDK Preferred

• Ability to perform arithmetic operations, including addition, subtraction, multiplication, and division using whole numbers, fractions, and decimals.

Job Requirements:

• Valid Driver's License.

• Background and MVR Check Required