Parts Associate I

The Parts Associate I is primarily responsible for warehouse duties including shipping, receiving, stocking, and parts look-up. This position performs general warehouse duties, such as loading and unloading trucks, making deliveries, and housekeeping in the warehouse. The Parts Associate I works closely with Lift Power technicians and assists with other Parts Department duties as needed.

Primary Duties and Responsibilities

• Load and unload trucks at the docks; assist in putting up parts stock orders
• Stage and process new tire pallet for pressing vendor - match hubs with new tires.
• Check in received parts and ship requested parts to the appropriate location
• Handle technician calls, walk up inquiries, email requests and inquiries
• Check all parts order packages for quantity and visual confirmation
• Properly handle vendor packing slips and PO receipts to ensure they are properly processed
• Locate and pull parts for service, shop, and parts orders; stage orders as needed
• Pull replenishment for consignment customers and technician vans and stage in lockers or for delivery
• Check in cores and initiate returns to the correct vendor
• Handle all paperwork and process steps associated with shipping and receiving
• Keep warehouse cleaned and organized
• Follow safety and warehouse policies and protocols; perform building inspection including checking fire extinguishers
• Observe all safety procedures including safe vehicle operation and proper disposal of hazardous waste
• Maintain inventory on stock associated with parts warehouse shipping and receiving
• Assist with inventories on vans, consignments, and annual branches.
• Assist with parts deliveries, customer assistance, and other Parts Department duties, as needed.

Education and Experience Requirements:

• High School Diploma, or equivalent
• Microsoft Office applications experience preferred
• Mechanical ability preferred
• Forklift experience preferred

Skills Required:

• Customer Service - ability to provide a high level of service to customers, building relationships, and acting as an internal company advocate
• Team Orientation & Interpersonal - ability to develop and maintain collaborative relationships with all levels within, and external to, the organization
• Communication - ability to effectively express self verbally and in writing with co-workers, customers, vendors, and managers
• Organization & Time Management - ability to work independently with minimal supervision in planning and organizing schedule to complete actions within established deadlines; ability to handle multiple priorities with strong attention to detail
• Systems & Software - proficient knowledge of Microsoft Office software applications