Parts and Service Specialist

Job Purpose:

Our Parts and Services Specialist will be responsible for providing regional support to customers, sales, and service personnel for Veritiv's Packaging Equipment Services segment with the scheduling and processing of service work and procurement and order processing of parts, which can be critical to the manufacturing operations of our customers.

Job Responsibilities:

Source, purchase, and enter part orders.

Maintain parts items and pricing in database to ensure accurate quotes.

Manage phone and email responses for regional customers and technicians.

Provide one touch service when answering calls for equipment repair and inquiries for parts, including identification of part numbers and availability.

Verify customer details and equipment information needed to create accurate SV or FQ.

Understand Tech-facing processes to provide timely and accurate back orders and van stock.

Advise on warranty claims processes for core vendors; assign for processing as needed.

Work in partnership with 3rd party service providers to assist Veritiv's customers as needed.

Process planned maintenance agreements.

Process customer billings in a timely fashion upon completion of parts orders or service work performed.

Monitor regional team productivity metrics and other performance reports to ensure 24hr response time and timely order management to meet customer expectations.

Additional Responsibilities & Qualifications:

Knowledge of packaging service industry is strongly preferred.

Will provide oversight for regional work distribution and order management with Parts and Service Specialist level 1 team members.

Work Experience:

3-5 years of related job experience.

Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.

Excellent verbal, written, people, and diplomacy skills are required.

Proficient with Microsoft Office Suite.

Strong planning and organization skills are required.

Education:

Bachelor's Degree Preferred

What We Offer

• Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
• Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
• Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
• Healthcare benefits (including medical, dental, vision, and health savings account), life, AD&D, and disability insurance, 401k, paid time off, tuition reimbursement, employee assistance program, and other fringe benefits.

About Veritiv

Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit www.veritiv.com and connect with the Company on LinkedIn.

Veritiv is an Equal Opportunity/Affirmative Action employer.

EEO Policy US | EEO Policy Mexico

This description does not attempt to define the job's essential functions as defined by applicable disabilities law.