Job Summary
We are seeking a customer-focused and detail-oriented Parts Advisor to join our automotive parts team. The ideal candidate will assist customers with identifying and ordering automotive parts, provide product recommendations, process orders, and coordinate with warehouse and inventory teams to ensure timely and accurate fulfillment.
This role is ideal for someone with automotive parts knowledge, strong customer service skills, and the ability to manage multiple orders in a fast-paced environment. The successful candidate will help maintain customer satisfaction by providing accurate information, resolving order issues, and ensuring customers receive the right parts when they need them.
Key Responsibilities
- Assist customers with identifying, selecting, and purchasing automotive parts based on vehicle specifications, applications, and repair requirements.
- Answer customer inquiries by phone, email, and in person regarding parts availability, pricing, compatibility, and delivery timelines.
- Enter customer orders, quotes, and purchase requests accurately into the company's ordering or inventory management system.
- Research part numbers, cross-reference components, and verify fitment using automotive catalogs, databases, and manufacturer resources.
- Check inventory levels and coordinate with warehouse personnel to locate parts, verify stock, and arrange order fulfillment.
- Communicate with suppliers and vendors regarding product availability, backorders, pricing, and expected delivery dates.
- Process returns, exchanges, warranty requests, and order discrepancies in accordance with company policies.
- Build and maintain positive relationships with customers, repair shops, dealerships, fleet operators, and other business accounts.
- Follow up on open orders, backorders, and customer requests to provide timely updates and prevent delays.
- Support inventory accuracy by documenting transactions, reporting discrepancies, and assisting with stock checks as needed.
- Identify opportunities to recommend related products, accessories, or alternative parts that meet customer needs.
- Maintain accurate customer records, pricing information, order documentation, and sales transactions.
- Work closely with sales, purchasing, shipping, and warehouse teams to ensure efficient daily operations.
- Follow company procedures for customer service, order processing, safety, and quality standards.
Qualifications
- High school diploma or GED preferred.
- Previous experience in automotive parts, parts sales, automotive service, distribution, or a related customer service role preferred.
- Knowledge of automotive components, replacement parts, and vehicle systems is a plus.
- Experience using automotive parts catalogs, electronic parts lookup systems, inventory software, or ERP systems is beneficial.
- Strong computer skills, including data entry, email, and order processing.
- Excellent communication, customer service, and problem-solving abilities.
- Strong attention to detail when verifying part numbers, pricing, quantities, and vehicle compatibility.
- Ability to multitask, prioritize orders, and work effectively in a fast-paced environment.
- Ability to work collaboratively with customers, suppliers, sales representatives, and warehouse personnel.
Preferred Skills
- Automotive parts identification and cross-referencing.
- Customer order entry and order management.
- Inventory control and stock verification.
- Vendor and supplier communication.
- Sales support and customer relationship management.
- Returns, warranty claims, and discrepancy resolution.
- Microsoft Office and inventory management systems.
Benefits Available:
Short/Long Term Medical Insurance
Dental Insurance
Term Life
Short Term Disability
Direct Deposit
Holiday Pay
Service Bonus
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