Partner Success Manager, LTC Customer Service

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Description

Northern Pharmacy & Medical Equipment is seeking a motivated professional to develop and maintain partnerships with long-term care facilities. This position serves as the primary point of contact for clients while identifying opportunities to grow pharmacy, DME, and medical supply services.

WHY US

Mission-Driven Work

Every relationship you build directly improves care outcomes for long-term care residents

and their families.

Room to Grow

We're expanding fast. Your success creates real, tangible paths for career advancement

within our growing division.

Requirements

• Manage and grow relationships with assigned long-term care accounts.
• Serve as the primary point of contact, ensuring exceptional customer service and satisfaction.
• Coordinate new client onboarding and support client retention initiatives.
• Identify opportunities to expand pharmacy, DME, and medical supply services.
• Conduct routine facility visits and build relationships with key decision-makers.
• Represent the company at industry events, trade shows, and networking opportunities.
• Maintain accurate CRM documentation of client interactions and account activity.
• Monitor market trends and competitor activity to identify new business opportunities.
• Travel throughout the assigned territory (up to 80%), including occasional overnight stays.
• Educate and influence key decision-makers, positioning our LTC pharmacy, DME, and supply

services to meet each facility's unique needs.

WHAT YOU BRING TO THE TEAM

• Bachelor's degree
• LTC experience preferred
• Pharmacy Technician Certification preferred
• Experience: 1-3 years of medical sales experience

(pharmacy, pharmaceutical, or medical device preferred)

• 1-3 years of B2B customer service experience
• Proven track record of meeting and exceeding goals
• Strong interpersonal and communication skills; building rapport at every level
• Proficiency in Microsoft PowerPoint, Excel, Word, CRM, and Google Suite
• Willingness to travel up to 80% of the time, including occasional overnight stays
• Ability to thrive and adapt in a fast-paced, high-growth environment

WHAT WE OFFER

COMPENSATION Competitive base salary plus performance-based incentives

GROWTH Pathways for professional development and career advancement

TRAVEL Milage reimbursement

MISSION Be part of a team genuinely improving care for LTC clients across the region

MOMENTUM Join a rapidly growing division with real opportunity to shape its future

Ready to champion something great?

Join US and take the lead in transforming long-term care pharmacy services one

partnership at a time.

Northern Pharmacy · Long-Term Care Division · Equal Opportunity Employer