Partner Solutions Sr Specialist

Stride, Inc.

Tallahassee, Florida

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JOB DETAILS

SKILLS

Adoption, Background Investigation, Best Practices, Billing, Campaigns, Canvas, Communication Skills, Compensation and Benefits, Customer Relations, Customer Satisfaction, Customer Support/Service, Identify Issues, Maintain Compliance, Marketing, Microsoft Product Family, Needs Assessment, Onboarding, Program Planning, Regulatory Compliance, Resolve Customer Issues, Sales, Sales Management, Service Delivery, Standard Operating Procedures (SOP), Willing to Travel

LOCATION

Tallahassee, Florida

POSTED

3 days ago

Job Description

SUMMARY:ThePartner Solutions Sr.Specialistsupports ongoing account needs related to day-to-day digital program planning, implementation, and growth. This role ensures accounts have all their needs met as part of standard operating procedures, implementation, onboarding, launch, training, troubleshooting, skill building, adoption, and consultative services aligned to industry best practices and national standards.

This role must be a strong collaborator internally and externally willing to take a hands-on approach in solving varying account needs and bringing otherFriendshipOnlineAcademyteammembers into conversations when needed orappropriate. This role works closely with sales, enablement, academic, and otherSchoolteam members to maximize account satisfaction.

The ideal candidate must be passionate about building and implementing online and digitallearningsolutions with an educational strategist mentality who takes a proactive, consultative approach in developing trusted advisor status with program level leaders and staff whoare responsible forday-to-day operations at the account level. The Partner Solutions Sr.Specialists'success will be measured by customer support and satisfaction levels.

ESSENTIAL FUNCTIONS:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Function as a key point of contact for account ongoing planning, implementation, and support.

Offer superior customerexperience,proactively addressing ongoing training and support needs in collaboration with otherLSteam members.

Coordinate resources to ensurethecustomerexperiences seamless service delivery from marketing/enrollment, operations, curriculum, instruction, support, billing, training, professional development, etc.

Provide regular updates to partners on the progress ofschoolsupport, services, timelines, operations, and campaigns.

Develop andmaintainan understanding of customer needs, contract terms and conditions, and account requirements to ensure compliance with terms and conditions in collaboration with account managers.

Responsible to support growth and retention efforts in partnership withinternal and external stakeholders.

Monitor program outcomes providing consultative recommendations withpartner/district.

Collaborate closely with sales,enablement, academic, and otherschoolteam membersto ensure customer satisfaction

Escalates technical issues and determines the best resources for remediation.

Supervisory Responsibilities:This position has no formal supervisory responsibilities. Certificates and Licenses: None required

REQUIRED QUALIFICATIONS:

Bachelor's degree AND

FIVE(5) years of related experience OR

Equivalent combination of education and experience

Microsoft Office (Outlook, Word, Excel, PowerPoint,Project, Visio, etc.); Webproficiency.

Ability to travel up to 30% of the time; May travel locally up to 50% during peak season

Ability to clear required background check

DESIRED QUALIFICATIONS:

Seven (7) to Ten (10) years of educational experience

Prior experience usingSalesforcePowerSchooland Canvas)

WORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is a home-based position that requires an environment that allows you to meet and communicate daily via Microsoft Teams or Zoom.

Stable, high-speed internet that can deliver quality audio and video is essential to performing daily responsibilities in this position.

Accommodate and work within standard business hours of 8:30am - 5:30pm EST

COMPENSATION & BENEFITS:Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level. Salaries will differ based on these factors, the position's levelandexpected contribution, and the employee

Partner Solutions Sr Specialist

Stride, Inc.

Tallahassee, Florida

About the Company

Stride, Inc.

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