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Partner Solutions Specialist

Stride, Inc.

Juneau, Alaska

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JOB DETAILS
SKILLS
Adoption, Background Investigation, Best Practices, Billing, Campaigns, Compensation and Benefits, Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Identify Issues, Maintain Compliance, Marketing, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Visio, Microsoft Word, Needs Assessment, Onboarding, Program Planning, Regulatory Compliance, Resolve Customer Issues, Sales, Sales Management, Salesforce.com, Service Delivery, Standard Operating Procedures (SOP), Willing to Travel
LOCATION
Juneau, Alaska
POSTED
2 days ago
Job Description

SUMMARY: The Partner SolutionsSpecialistsupports ongoing account needs related to day-to-day digital program planning, implementation, and growth. This role ensures accounts have all their needs met as part of standard operating procedures, implementation, onboarding, launch, training, troubleshooting, skill building, adoption, and consultative services aligned to industry best practices and national standards. This role must be a strong collaborator internally and externally willing to take a hands-on approach in solving varying account needs and bringing other LS team members into conversations when needed orappropriate. This role works closely with sales, enablement, academic, and other Learning Solutions team members to maximize account satisfaction and support measured through CSAT and NPS indicators.

The ideal candidate must be passionate about building and implementing online and digital learning solutions with an educational strategist mentality who takes a proactive, consultative approach in developing trusted advisor status with program level leaders and staff whoare responsible forday-to-day operations at the account level. The Partner SolutionsSpecialistsuccess will be measured by customer support and satisfaction levels.

ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
  • Function as a key point of contact for account ongoing planning, implementation, and support
  • Offer superior customerexperienceproactively addressing ongoing training and support needs in collaboration with other LS team members.
  • Coordinate resources to ensure customers experience seamless service delivery from marketing/enrollment, operations, curriculum, instruction, support, billing, training, professional development, etc.
  • Provide regular updates to partners on the progress of Learning Solutions support, services, timelines, operations, and campaigns
  • Develop andmaintainan understanding of customer needs, contract terms and conditions, and account requirements to ensure compliance with terms and conditions in collaboration with account managers
  • Responsible for supporting growth and retention efforts in partnership with regional account managers
  • Monitor program outcomes providing consultative recommendations with regional account managers and other LS team members as appropriate
  • Collaborate closely with sales, enablement, academic, and other Learning Solutions team members to ensure customer satisfaction
  • Escalates technical issues anddeterminesthe best resources for remediation
  • Customized state reports
  • Other duties as assigned

Supervisory Responsibilities: This position has no formal supervisory responsibilities.

MINIMUM REQUIRED QUALIFICATIONS:
  • Five (5) years of related experience OR
  • Equivalent combination of education and experience
  • Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.); Webproficiency.
  • Ability to travel up to 30% of the time.
  • Ability to clear required background check

Certificates and Licenses: None required.

DESIRED QUALIFICATIONS:
  • Three (3) to Five (5) years of educational experience
  • Prior experience using Salesforce
  • Bachelor's Degree

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • This position is virtual and open to residents of the 50 states, D.C.

COMPENSATION & BENEFITS: Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level. Salaries will differ based on these factors, the position's level and expected contribution, and the employee's benefits elections. Offers will typically be in the bottom half of the range.

We anticipate the salary range to be $45,516-$55,000. Eligible employees may receive a bonus. This salary is not guaranteed, as an individual's compensation can vary based on several factors. These factors include, but ar

About the Company

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Stride, Inc.