Partner Operations Manager

Current Employees of Happen Bank: Please apply via your internal Workday Account

Happen Bank (formerly LendingClub) is built around a simple purpose: to clear the way to help people turn intention into action, and action into financial progress. That means offering focused products, a frictionless mobile-first experience, and clear terms with no gotchas. Respect and fairness is part of our DNA, and that ideal shapes how we work, how we treat each other, and how we invest in our employees and our community. Join us in using data, bold thinking, and a commitment to innovation to help clear the way for millions of Americans to achieve more.

About the Role

The Partner Operations Manager will build the operational foundation that enables Happen’s personal loan partnerships to launch, scale, and perform reliably. You’ll bring structure to complex cross-functional work across Product, Engineering, Credit, Risk, Operations, Compliance, Legal, Finance, Marketing, and Analytics, creating the workflows, governance, and visibility that keep partner initiatives moving. Success in this role means faster execution, stronger controls, clearer accountability, and a more scalable partner operating model.

What You'll Do

• Build and continuously improve scalable operating workflows for partner onboarding, launches, marketing changes, product enhancements, compliance reviews, and ongoing partner management 
• Partner with the internal team on cross-functional delivery plans from concept through execution, managing milestones, dependencies, approvals, risks, decisions, and launch-readiness requirements while driving open items to resolution
• Support the coordination of regulatory examinations, audits, compliance reviews, and internal control activities by organizing evidence, managing deadlines, tracking remediation items, and maintaining clear documentation
• Create and maintain a reliable source of truth for partner agreements, contacts, product configurations, technical requirements, marketing materials, approvals, key decisions, and operating procedures 
• Monitor partner and business performance, investigate trends and anomalies, and translate findings into clear actions, recommendations, and follow-up 
• Lead recurring operating cadences and develop concise executive updates that communicate performance, risks, decisions, priorities, and recommended next steps 
• Identify opportunities to simplify or redesign manual, duplicative, or unclear processes, using AI and automation where appropriate to improve speed, quality, accountability, and visibility 
• Contribute to the operational response to urgent partner issues and special initiatives, applying sound judgment to balance speed, partner needs, regulatory requirements, and long-term scalability

About You

• 4+ years of experience in partner operations, business operations, program management, implementation, or a related field within fintech, banking, consumer lending, or a high-growth technology company; bachelor's degree in a related field; or equivalent work experience
• You have experience building or supporting operational workflows, playbooks, governance structures, documentation systems, and repeatable processes that improve how teams execute
• You bring strong program management skills and can create clarity in ambiguous situations while managing dependencies, risks, priorities, and a high volume of moving pieces 
• You take ownership of outcomes, proactively identify what needs to happen next, and influence cross-functional stakeholders to reach decisions and deliver on commitments 
• You have experience supporting audits, regulatory examinations, compliance reviews, third-party oversight, or other documentation-intensive control processes 
• You are comfortable interpreting dashboards and business performance reporting, investigating changes, and translating data into practical actions and recommendations 
• You communicate complex information clearly and can adapt the level of detail depending on your audience
• You actively look for ways AI and emerging tools can improve workflows and output quality, while applying strong judgment around accuracy, data sensitivity, controls, and where human review matters most 

Nice to Have

• Experience with unsecured personal loans or another consumer credit product 

  Experience working across both a regulated financial institution and a fast-paced fintech or technology environment 

  Familiarity with digital lending funnels, partner integrations, APIs, and third-party marketing or distribution channels 

  Knowledge of third-party risk management, marketing compliance, and consumer lending regulations

Work Location
San Francisco

The above locations are eligible offices for this role. The locations have been determined to foster in-person collaboration with this role’s team or the related business lines. We utilize a hybrid work model, and our teams are in-office Tuesdays, Wednesdays, and Thursdays. In-person attendance is essential for this role’s success, and remote placement will not be considered. Happen Bank offers relocation, based on actual job level.

Time Zone Requirements
Local hours (PT)

While the position will primarily work local hours, Happen Bank is headquartered in Pacific Time and our ideal candidate will be flexible working across time zones when necessary.

Travel Requirements
As needed travel to Happen Bank offices and/or other locations, as needed.

Compensation
The target base salary range for this position is 109,000-128,000. The base salary of the role will be determined by job-related knowledge, experience, education, skills, and location. Base salary is just one part of Happen Bank's Total Rewards package. You may also be eligible for long-term awards (equity) and an annual bonus (which is based on company performance, employee performance and eligible earnings).

We’re creating new financial services solutions for our members based on fairness, simplicity, and heart, and we treat our employees the same way. We offer a competitive benefits package that includes medical, dental and vision plans for employees and their families, 401(k) match, health and wellness programs, flexible time off policies for salaried employees, up to 16 weeks paid parental leave and more.

#LI-Hybrid
#LI-AW1

Happen Bank is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system. 

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at interviewaccommodations@happen.com. 

Notice on AI Tool Use 

For select roles and locations, candidate interviews may be recorded, transcribed and summarized by tools such as artificial intelligence (AI) to assist our hiring managers with the application process.

You will have the opportunity to opt out of recording, transcription, and summarization prior to any scheduled interviews. We will not discriminate against you if you choose to opt out.

During the interview, we will collect the following categories of personal information from or about you: contact information, identifiers, professional and employment-related information, sensory information (audio/video recording), and any other categories of personal information you choose to share with us.  We will use this information to evaluate your application for employment.

We will only share your interview, transcription, or summary with persons whose expertise or technology is necessary to process your application, evaluate your fitness for a position, and administer or support the tool. We will not sell your personal information or disclose it to any third party for their marketing purposes.  For more information about how we will handle your personal information, please refer to our Privacy Disclosure.

We will delete any recording of your interview promptly but in no event later than 30 days after making a hiring decision.