Job ID: 1447
Job title:Partner Content & Comms
Location: Onsite in San Francisco California 94105 - 3-4 days/week preferred but would rather find the right fit so open to remote ( )
Duration: 12 Months
Pay rate:USD 135.00
About the Role
- Client's program for the services firms and other partners that help customers adopt Claude. Those partners depend on a growing body of content to sell and deliver: program guides, enablement and training, Partner Hub resources and launch announcements. Several teams produce that content, and requests for more arrive from every direction.
- We are looking for an experienced partner content manager to run that pipeline day to day: run the Partner Content Governance council, create new content and take it through approvals, triage incoming content requests and run partner-facing launch communications.
- Additionally, this role will support the pilot of a new partner community, an invite-only Slack workspace where partner practitioners answer each other's questions and share what they have built. It starts as a pilot with a small, curated cohort of partner practice leads.
What you will do
Run the Partner Content Governance council
- Run the monthly council: set the agenda, prepare the materials, record decisions and follow up on actions
- Maintain an inventory of partner content across the Partner Hub and Claude Academy, with an owner and a review date for each item
- Flag duplicate, conflicting or out-of-date content and bring the fixes to the council
Create new content and get it approved
- Draft and update partner-facing content: guides, FAQs, one-pagers, enablement materials and Partner Hub pages
- Work with subject matter experts in Partner Experience, Partner Success and Partner Marketing to get the facts right
- Take each piece through the required reviews and track it to publication
Triage content requests
- Run a single intake for partner content requests from internal teams and partners
- Decide what happens to each request (answer it with existing content, queue it for creation or decline it) and tell the requester
- Keep a prioritized backlog and bring the calls that need a decision to the council
Run launch communications
- Plan and send partner-facing communications for product and program launches: Partner Hub posts, emails and community announcements
- Coordinate timing and messaging with Partner Marketing and the launch owners so that partners hear about each launch once, clearly and on time
- Keep a launch comms calendar and a reusable launch checklist
Support the CPN Community pilot
- Moderate the pilot workspace, make sure questions get an answer and route anything that is really a support or account issue to the right team
- Verify and onboard new members, and help enforce the guidelines on confidential content
- Report on the pilot's four success measures: share of members active (target 50%), time to first answer, breadth of contributors and support deflection
Leave a playbook
- Document how partner content runs: council operations, intake and triage, approval paths, launch comms and community moderation
- Hand over cleanly at the end of the engagement
What we are looking for
- Experience running content operations or a content program for a B2B partner, channel or customer audience
- A track record of running a governance or editorial process across several teams, from agenda through decision to follow-up
- Strong writing and editing: you can turn input from subject matter experts into clear, accurate partner-facing content
- Experience taking content through legal, brand and marketing review and getting it published
- Sound triage judgment: what to answer with existing content, what to build and what to decline
- Experience planning and running launch communications across email, a partner portal and community channels
- Clear, warm written communication with a technical and consulting audience
- Experience moderating or supporting a B2B community, ideally in Slack, is a plus
- Familiarity with systems integrator or consulting partner ecosystems is a plus
- Hands-on use of Claude or similar AI tools, and enough curiosity to follow what partners are building, is a plus