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Partner Account & Sales Support Specialist

ZK Technology

  • Tampa Oaks, Florida
  • 30+ days ago

    Highlights

    Maintain strong relationships with assigned software partners, serve as a responsive day-to-day contact, and understand upcoming deployments, product requirements, forecasts, and inventory needs · Prepare accurate estimates and sales orders, then track each order through inventory allocation, fulfillment, shipment, delivery, invoicing, and closure · Proactively communicate order status, availability, lead times, delays, backorders, and exceptions while escalating issues that could affect a partner relationship or commitment · Consolidate partner forecasts, maintain visibility into future demand, and coordinate with Operations, Logistics, Finance, Product, Integration, and Support · Follow up on partner and internal action items, and maintain accurate partner, forecast, opportunity, transaction, and communication records in Zoho CRM · Support partner onboarding, QBR preparation, integration coordination, and follow-up while identifying additional partner needs and communicating potential opportunities to the Head of Engagement & Growth. With in-house large-volume manufacturing and a strong supply chain advantage , ZKTeco WFM ensures quality, reliability, and innovation , delivering the lowest cost in the industry for software partners and Workday end customers .

    Numbers & Facts

    LocationTampa Oaks, Florida
    IndustryComputer/IT Services
    Company Size50 to 99 employees
    Year Founded1998
    Websitehttp://www.zktechnology.com

    Description

    Benefits:
    • Competitive salary
    • Dental insurance
    • Health insurance
    • Paid time off
    • Profit sharing
    • Bonus based on performance
    • Company parties
    About ZKTeco WFM

    ZKTeco WFM is The Workforce Data Collection Company.

    We provide enterprise time clocks, workforce data collection applications, cloud technology, APIs, integration tools, and services that help workforce management, HCM, payroll, and time and attendance software companies deliver complete workforce solutions to their customers.

    Our software partner business is built on long-term relationships. We support partners throughout their lifecycle, including product selection, integration, forecasting, ordering, deployment, inventory planning, support, and ongoing growth.

    The Complete Time Clock Technology Partner.
    Build Less. Offer More. Grow Faster.

    About the Role

    We are looking for a highly organized and customer-focused Partner Account & Sales Support Specialist to support our established software partners and manage day-to-day sales transactions and follow-up.

    This is not a high-pressure sales or cold-calling position.

    Your primary responsibility is to make it easy for our partners to do business with ZKTeco WFM. You will maintain relationships with assigned partners, understand their needs and upcoming demand, support forecasts and inventory planning, process estimates and sales orders, track fulfillment, and make sure both the partner and our internal teams stay informed.

    You will work closely with our Head of Engagement & Growth and coordinate with Operations, Logistics, Finance, Product, Integration, and Support.

    This aligns directly with our Partner Sales operating model, where Partner Sales Support owns transaction execution, forecast consolidation, estimates, sales orders, fulfillment follow-through, and routine customer order communication. 

    Key Responsibilities

    ·        Maintain strong relationships with assigned software partners, serve as a responsive day-to-day contact, and understand upcoming deployments, product requirements, forecasts, and inventory needs
    ·        Prepare accurate estimates and sales orders, then track each order through inventory allocation, fulfillment, shipment, delivery, invoicing, and closure
    ·        Proactively communicate order status, availability, lead times, delays, backorders, and exceptions while escalating issues that could affect a partner relationship or commitment
    ·        Consolidate partner forecasts, maintain visibility into future demand, and coordinate with Operations, Logistics, Finance, Product, Integration, and Support
    ·        Follow up on partner and internal action items, and maintain accurate partner, forecast, opportunity, transaction, and communication records in Zoho CRM
    ·        Support partner onboarding, QBR preparation, integration coordination, and follow-up while identifying additional partner needs and communicating potential opportunities to the Head of Engagement & Growth

    The role is specifically expected to monitor progress and communication while the appropriate functional departments remain responsible for performing their assigned work. 

    What We're Looking For

    ·        2–4 years of experience in sales support, account coordination, customer success, order management, inside sales support, or B2B customer service 
    ·        Excellent organization and follow-through 
    ·        Strong written and verbal communication skills 
    ·        Comfortable building ongoing relationships with business customers 
    ·        Strong attention to detail and accuracy 
    ·        Ability to coordinate effectively across multiple departments 
    ·        Comfortable working with forecasts, estimates, orders, inventory, and customer records 
    ·        Experience with CRM, ERP, or business systems 
    ·        Zoho CRM experience is a plus 
    ·        Technology, SaaS, hardware, HCM, WFM, payroll, or time and attendance experience is a plus 

    What Success Looks Like

    This role is about execution, communication, and partner support—not aggressive selling.

    Success means partners receive timely responses, forecasts stay current, orders are accurate, inventory requirements are visible, commitments are followed through, CRM information is current, and partners always know the status of important requests.

    Compensation & Benefits

    ·        $50,000 annual base salary 
    ·        Performance bonus opportunity up to 20% of base salary 
    ·        Company profit sharing 
    ·        Health insurance options 
    ·        Paid time off and company holidays 
    ·        Professional development and growth opportunities 

    The performance bonus is based primarily on execution and operational performance, including transaction accuracy, timely order processing, partner communication, forecast administration, follow-up, CRM accuracy, and overall partner support—not an individual sales quota.

    At maximum performance, the 20% bonus provides an additional combined performance bonus and profit-sharing opportunity of up to $10,000, for total annual cash compensation of up to $60,000.

    Why Join ZKTeco WFM?

    This is an opportunity to build a career in partner account management while working directly with established workforce technology companies.

    You will gain experience across partner relationships, workforce technology, hardware and software solutions, forecasting, inventory planning, order management, integrations, and business operations—without the pressure of a traditional quota-driven sales position.

    ZKTeco WFM
    The Workforce Data Collection Company.
    Purpose-Built. Integrated. Scalable.
    Every Punch Matters.
    Compensation: $45,000.00 - $50,000.00 per year




    About Company

    ZKTeco, the largest developer and manufacturer of workforce data collection terminals in the world, delivers superior quality hardware, full-featured embedded device software, and a suite of software development tools and services that enable both industry partners and Workday Time Tracking customers to maximize the return on investment in their workforce data collection systems.

    Industry Expertise

    With more than 10+ years serving more than 500 satisfied time and attendance and workforce management software partners across the globe, including 150 in North America, ZKTeco has developed extensive knowledge of the entire data collection process. Our deep expertise in hardware, software, and integration processes, combined with innovative product design and large-scale manufacturing capabilities, gives our industry partners the economic advantages they need -- and for their customers, the most cost-effective, enterprise-class, and high-quality product data collection solutions on the market.

    Likewise, our Workday customers benefit from our extensive experience working with time and attendance and workforce management software partners to integrate our data collection terminals across multiple industries, many with unique requirements at each stage of the data collection process. And after enabling our customers to implement Workday Time Tracking at more than 2,000 sites, our practical deployment experience for data collection solutions is second to none.

    A Comprehensive Suite of Data Collection Solutions

    We don’t just sell terminals – we offer development tools and services for every stage of the data collection process. We can provide anything that our partners need to complete their time and attendance or workforce management solutions offering. We support many different end-user and business activity scenarios, including customized business features for any industry and technical design support for partners interested in innovating their own time-clock-based applications. We have the flexibility, knowledge, and design and production capabilities to meet any requirements.

    And with our modular approach, companies can deploy the combination of hardware, software, and solutions that best meets their needs.

    Lower Total Cost of Ownership and Rapid ROI

    Our economies of scale in manufacturing and rapid design cycle, combined with our time-saving software development tools, solutions and services, enable us to provide the most cost-effective data collection solutions on the market to our customers and partners. By leveraging ZKTeco’s solutions, our partners and customers can get to market faster, minimizing the development risk that occurs with lengthy implementation projects, and decreasing the total cost spent on development. And with our customer-first support and long product life cycle, both partners and customers can maximize their return on investment in both ZKTeco products and their entire workforce management solution.

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