Participant Service & Research Associate

Overview:

Analyze and compile all of the reference materials required to certify a musician’s covered earnings and contributions. Review and solve data inconsistencies.

Job Description:

• Produce statement of wages or ad-hoc reports to determine an accurate pension amount
• Develop competency with internal database functions, (proprietary programs) Microfilm and Microfiche reader equipment, and the EDRS system, to obtain the exact amount listed for reported earnings and contributions
• Assist in various research projects
• Identify and analyze data that needs to be corrected
• Answer incoming telephone calls and respond to participant benefit inquiries
• Contact Canadian office for records

Qualifications Required:

• HS Diploma required; Associates or Bachelor’s Degree preferred
• 1 to 2 years of working experience supporting an executive or departmental leader
• Detailed-oriented while also being able to multi-task
• Exceptional customer service skills
• Ability to manage and retain sensitive and confidential information
• Computer skills including Office 365, PDF applications/Adobe, Conference Call/Video Conferencing applications (Teams)
• Ability to exercise sound judgment and make decisions in a manner consistent with the essential job functions.
• Excellent written and verbal communications skills.

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