Part-Time Veterinary Receptionist (Care Coordinator) - Pacific & Santa Cruz Veterinary Specialists

PetVet Care Centers' Pacific & Santa Cruz Veterinary Specialists is currently seeking a Part-Time Veterinary Receptionist (Care Coordinator) to join our team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 400 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Key Responsibilities

Our Care Coordinators are an essential part of the patient and client experience. They are often the first point of contact for families reaching out for help, and they play an important role in helping clients navigate an emergency visit or specialty appointment.

This position is much more than answering phones and scheduling appointments. Care Coordinators help guide clients through stressful situations, communicate with medical teams, coordinate patient visits, manage financial transactions, and ensure important information is shared with the appropriate team members.

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications (Required)

The ideal candidate is compassionate, organized, adaptable, and comfortable working in a fast-paced medical environment. They understand the importance of communication, teamwork, attention to detail, and treating every client with kindness and respect.

• Applicants must be 18 years of age or older to be considered for this position
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• Previous customer service experience.
• Ability to manage multiple phone lines and navigate multiple computer applications simultaneously.
• Comfortable communicating with clients about sensitive topics, including financial matters and end-of-life care.

Preferred Skills (Nice to Have)

• Previous veterinary experience.

Schedule: 

• 3 - 5 shifts a week, 5PM- 10:30PM and/or 7PM- 12:30AM

• Must be able to work 1 weekend shift a week and some holidays.

What We Offer
We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources