Part-Time Veterinary Receptionist (Care Coordinator) - Mamaroneck Veterinary Hospital

PetVet Care Centers'' Mamaroneck Veterinary Hospital is currently seeking a Part-Time Veterinary Receptionist (Care Coordinator) to join their team!

At PetVet Care Centers, our mission is to improve the lives of animals and people - providing exceptional and compassionate care at every stage - for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience - every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.

Mamaroneck Veterinary Hospital in Mamaroneck, New York, has been a part of the local community for over 40 years, with a long-standing history of providing compassionate, high-quality veterinary care to pets and their families. Today, the hospital continues that tradition while evolving to meet the needs of a modern veterinary practice.

Our hospitals provide general veterinary medicine, preventative care, surgery, dentistry, diagnostics, wellness services, and urgent medical care. We serve a diverse patient population and take pride in providing individualized care rather than treating every patient the same.

Mamaroneck is an established hospital and includes boarding, daycare, and grooming services. The hospital has a strong foundation of experienced team members while continuing to develop new talent and expand the services we can offer our clients.

Why Join Us:

• We believe that a successful veterinary hospital is built around trust, teamwork, accountability, and communication. Our goal is to create an environment where every team member understands their role, supports one another, and takes ownership of the patient and client experience.
• We value team members who are willing to learn, ask questions, communicate openly, and contribute beyond their individual job description when needed. Veterinary medicine can be unpredictable, and we believe the strongest teams are those that work together rather than operating in solitude.
• We also place a strong emphasis on professional development and cross training. As our hospitals continue to grow, we want our team members to have opportunities to expand their knowledge, develop new skills, and take on additional responsibilities as they demonstrate readiness.

Key Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications (Required)

• Applicants must be 18 years of age or older to be considered for this position

• Minimum of 1 year of veterinary medicine experience, including experience in general practice, emergency medicine, or shelter medicine (human medical experience not considered)

• Minimum of 1 year of veterinary reception experience in a veterinary hospital or clinical setting.

• Strong knowledge of veterinary medicine, including:

• Vaccines and vaccination protocols

• Veterinary pharmaceuticals and common medications

• Diagnostic procedures and terminology

• Ability to properly triage patients over the phone and determine the appropriate level of urgency and next steps.

• Ability to accurately read, write, and transcribe medical notes and communicate medical information effectively.

• Minimum of an Associate's degree from an accredited college or university.

Preferred Skills (Nice to Have)

• Bilingual is a plus

Schedule: Part-Time, Day shifts; Monday, Friday, and Saturday

What We Offer

We care deeply about supporting our team members - professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support - including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle - a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Pay Range

$19.80-$24.20 USD

At PetVet Care Centers, we're committed to a Culture of Care - for pets, for the people who love them, and for the team members who make it all possible. With more than 400 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you're providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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