Part time -Technology Support Representative II

Part time -Technology Support Representative II

Salary

$20.83 Hourly

Location

Central Arizona College- Superstition Mountain Campus - Apache Junction, AZ

Job Type

Part Time Staff

Job Number

TBD

Department

Information Technology

Opening Date

10/13/2026

Closing Date

Continuous

• Description
• Benefits

Job Summary

Works in conjunction with all areas of Information Technology to include multimedia support services, distance learning, PC support, networking and phone support to provide first level problem tracking, identification and support for end users via telephone, e-mail, web and in person.

Position located at CACs Superstition Mountain Campus. Training (approximately 2 weeks) will occur at CACs Signal Peak Campus in Coolidge.

Responsibilities

• Evaluate automated processing methods and systems and develop documentation for deficiencies to ensure problems are routed to appropriate departments for as necessary according established guidelines.
• Provide information and guidance to College employees on technology systems and techniques, applications, utilities, operation and uses of computer hardware, software and peripheral equipment. Help user understand the steps required in using a particular piece of application software to perform a specific task.
• Provide technical support to end users on computer hardware including desktop computers, printers and scanners. Troubleshooting computer software, hardware and network problems and determining the appropriate means for rectifying the situation. Troubleshooting multimedia equipment for classroom instruction. Gather information regarding the existence and availability of equipment or information necessary to resolve issues.
• Research hardware/software solutions available to utilize in solving existing problems. Provide assistance for operating systems, word processing, spreadsheets, databases, desktop publishing, graphics packages, etc.
• Work with faculty, staff and other College departments to in an effort to improve end user satisfaction.

Qualifications

EDUCATION: Certification-or-demonstrated knowledge skills and abilities in specialized area

EXPERIENCE: One (1) year of applicable experience and/or demonstrated ability in subject area.

DESIRABLES: Experience in call center customer service of computer operations

Special Position Conditions: Selected candidate must possess, or be able to obtain a valid Arizona Drivers License

SALARY: $20.83 per hour up to 19 hours per week

DEADLINE: Open until Filled

Applications must include the following documents to be considered:

• Cover Letter (Letter of Interest)
• Resume or Curriculum Vitae

The background verification level for this position is: Basic level

Knowledge, Skills, & Abilities

• Knowledge of using personal computer and a variety of equipment associated with a general office environment
• Knowledge of methods and techniques of learning and/or teaching students and staff
• Knowledge of student information systems/databases such as Blackboard
• Skill in maintaining web based information systems such as Other, WebQA and Ingeniux
• Ability to process and analyze information accurately; detail oriented; strong creative ability
• Ability to work independently with minimal guidance and oversight
• Ability to learn with rapid proficiency on all current proprietary software
• Ability to communicate effectively with students, staff and the general public
• Ability to quickly learn and employ various items of proprietary software
• Proficiency in Microsoft Office Suite including Excel and PowerPoint

Additional Applicant Information

PHYSICAL REQUIREMENTS: Duties performed cause light fatigue of eyes, fingers or other faculties as a result of repetitive motion and/or long periods of standing or sitting. Duties require little physical effort in working with light to moderate (up to 20lbs) easy to handle materials.

INTERPERSONAL SKILLS: Important Level Interpersonal Skills - Position engages in or requires some or all of the following: Alternative or combined human relations skills in understanding other people and influencing their behavior in order to achieve job objectives. Must have skills of persuasiveness or assertiveness as well as sensitivity to other persons point of view in order to influence their behavior, change an opinion or turn a situation around. Provides direction, consultation and/or training. Deals with confidential information. Has moderate level of contact with students, program participants and/or the public.

WORKING CONDITIONS: Job is performed in general office or comparable working area with many and frequent distractions such as noise, interruptions or congested and occasionally confined work areas with exposure to disagreeable elements.

This position is not eligible for health benefits.

Employer Central Arizona College

Address 8470 N Overfield Rd #H106

Coolidge, Arizona, 85128

Phone (520) 494-5589

Website http://www.centralaz.edu/jobs