Part- Time Student Services Specialist

Student Support

• Works closely with students throughout the admission and enrollment process. Counsels students regarding financial aid programs; regularly interacts with students and parents and follows up on missing or deficient information in person, by telephone, email, and chat.
• Gathers information from students to understand and evaluate individual circumstances; interprets relevant policies, procedures, and guidelines to determine best course of action.
• Advises students on issues that will impact their placement, enrollment, and financial assistance including the potential effect of changes in their course load, withdrawal from their classes, and eligibility for a refund of tuition charges, as well as adherence to the Satisfactory Academic Progress standards policy and appeal process.
• Provides computer navigation support to students utilizing self-service student portal and other electronic tools.
• Supports students in self-serve processing of course drop/adds, completing the admission application, signing up for College sponsored workshops and events, accessing enrollment verifications, making tuition payments, resetting passwords, completing FAFSA applications, master promissory notes, entrance counseling, etc.
• Helps with workshops and explains College admission processes, enrollment steps, and ongoing student service requirements.
• Provides guidance to students on understanding their financial obligations and educating them on how to utilize federal, state, and third-party resources.
• Participates in the planning, coordination, and implementation of recruitment and advising activities designed to attract and enroll new students.

Customer Service

• Provides comprehensive customer service in a high volume and challenging, fast-paced environment, resolving most issues on the spot and referring students to the appropriate department for further assistance as necessary.
• Interprets and responds to student inquiries in-person, via the telephone and electronically regarding admissions, financial aid, registration and general college policies and procedures.
• Provides general support to students and guests, including assistance with registration, student record updates, residency verification, and financial aid processes.
• Facilitates prerequisite authorizations and other permissions required for student enrollment.
• Participates in and delivers engaging presentations.
• Creates Student ID cards and provides guidance on departmental and campuswide procedures.
• Attends college and community events to answer general questions about Student Central and the services provided by the department.

Clerical

• Scans and copies documents, distributes and processes mail, updates and orders admissions/registration publications/forms and various office supplies.
• Maintains confidentiality of student records and other information.

Culture of Respect

• Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.