Part Time Service Manager | Frost Bake Shop Cultivate Joy. Lead with Heart. Support our Team. The Heart of the Role: At Frost Bake Shop, we don’t just bake—we celebrate. As our Service Manager, you are the primary champion for both our guests and our amazing team. We are looking for a people-first leader who understands that a perfectly frosted cupcake tastes even better when it’s served with a genuine smile. You’ll spend your day nurturing talent, fostering a warm environment, and ensuring every person who walks through our doors—staff or guest—feels valued. How You’ll Make an Impact Nurturing Our Talent - Work Alongside Your Team: You aren’t a "desk manager." You lead from the heart of the shop, working side-by-side with your associates to support them during the rush.
- Be a Mentor: You’ll motivate your team to reach their full potential, helping them grow their skills and their confidence.
- Prioritize Well-being: You’ll manage schedules with empathy, ensuring everyone gets their breaks and proactively managing the floor so the team never feels overwhelmed.
Creating Guest Connections - Model Kindness: You’ll set the tone for "Exemplary Service," acknowledging every guest and ensuring our shop is a clean, welcoming haven for the community.
- Custom Order Specialist: You’ll act as a trusted advisor for guests’ most important celebrations, using your communication skills to turn their cake dreams into reality through detailed, careful documentation.
Thoughtful Stewardship - Keep the Harmony: You’ll handle the "Staff News" and weekly updates, ensuring everyone is in the loop and feels heard.
- Maintain the Standard: Through methodical checklists and organized inventory, you ensure the shop is always ready to serve the best possible products to our neighbors.
What We’re Looking For - A People Person: You have a natural gift for building positive, productive relationships with employees, vendors, and guests alike.
- Experienced Guide: You have 2+ years in retail/food service and at least 1 year of experience leading and supporting a team.
- Clear Communicator: You can share information and respond to questions with patience, clarity, and warmth.
- Detail-Oriented: You take pride in "getting it right," from the accuracy of a label to the precision of a custom order drawing.
- The Essentials: You’re comfortable with standard software (Google Drive/Dropbox), can lift 50 lbs, and are ready to support the team during our busy weekends and holidayCompensation: $16-$20/hour based on experience; 40 hours/week
Why You’ll Love Frost We believe in a supportive, climate-controlled work environment where your emotional intelligence is just as important as your technical skill. You’ll be part of a brand that values excellence but never at the expense of our people. Ready to lead a team that feels like family? Let’s connect.
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