Highlights
Proactively identify and correct order discrepancies or errors, collaborating with customers and internal teams to resolve issues efficiently. Accurately enter customer orders into our system, ensuring all product specifications, pricing, and shipping details are correct.
Numbers & Facts
| Location | Sturtevant, WI |
| Industry | Healthcare Services |
| Company Size | 100 to 499 employees |
| Website | http://www.johnsonfitness.com/ |
Description
Description
Reporting to the Supply Chain Manager this role is responsible for ensuring a smooth and accurate order process for our customers.
This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time
- Accurately enter customer orders into our system, ensuring all product specifications, pricing, and shipping details are correct.
- Proactively identify and correct order discrepancies or errors, collaborating with customers and internal teams to resolve issues efficiently.
- Collaborates with sales, inventory, and operations teams to ensure alignment of production plans with customer demand.
- Communicate effectively with customers regarding order status, changes, and any potential delays.
- Assist the engineering team with administrative tasks and provide support as needed.
- Maintain a comprehensive understanding of our product offerings and internal processes.
- Support in the purchasing process as needed.
- Perform other duties as assigned to support the Supply Chain department and overall business objectives.
Requirements
Education:
- High School Diploma required. Associate's degree in business or related discipline preferred
Experience:
- 2 to 4 years of experience in an inside sales or order entry role within a manufacturing environment.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions:
- Self-directed can-do attitude
- Exceptional attention to detail and accuracy.
- Strong communication and interpersonal skills, both written and verbal.
- Proficiency in Microsoft Office Suite (especially Excel).
- Experience with ERP systems (SAP or WorkWise) or CRM systems preferred.
- Ability to work independently and as part of a team in a fast-paced environment.
- Excellent problem-solving skills and a proactive approach to issue resolution.
About Company
Johnson Health Tech specializes in the design, production and distribution of award-winning exercise equipment under three key flagship fitness brands – Matrix, Vision and Horizon. Our North American office, located just outside of Madison, Wisconsin, houses our global product development and marketing team, as well as the sales and administration staff that services the United States, Canada, Mexico and the Caribbean.
Each our of brands is specifically designed and engineered to meet the unique need of the market it serves - from high end commercial to boutique specialty retail outlets or sporting goods stores and mass merchants. We strive to deliver the greatest value by providing the lowest total ownership across all channels. Our commitment to product innovation, superior quality and unmatched customer service has made JHT one of the largest and fastest-growing producers of fitness equipment in the world.