About the Role:
Join our dynamic team at Allstate Insurance, as a Part Time Customer Service representative! This exciting role offers you the opportunity to assist clients in Rochester NY, while providing exceptional service in a supportive environment.
Responsibilities:
- Assist customers with inquiries about insurance products and services.
- Provide accurate information and support to clients via phone and email.
- Process policy changes, claims, and payments efficiently.
- Maintain customer records and ensure accurate data entry.
- Collaborate with team members to enhance customer satisfaction.
- Stay updated on industry trends and product knowledge.
- Resolve customer issues with empathy and professionalism.
- Promote additional services to meet customer needs.
Requirements:
- Previous customer service experience, preferably in insurance.
- Strong communication and interpersonal skills.
- Ability to multitask and manage time effectively.
- Detail-oriented with a focus on accuracy.
- Proficient in using computer systems and software.
- Positive attitude and a passion for helping others.
- Property & Casualty insurance license is required in order to start - paid training for the class is offered
- Strong work ethic and leadership skills.
- Be capable of handling customer rejection.
- Must be able to pass the required NYS background check including financial services background check.
About Us:
Allstate Insurance has been serving the Rochester community for over a decade, providing reliable insurance solutions tailored to our clients' needs. Our customers love our commitment to personalized service, and our employees appreciate the friendly work culture and opportunities for growth.
As a licensed sales professional, you'll learn the business inside and out. You'll help grow an Allstate agency and build relationships in your community.
And that's just the beginning. Continue your journey and explore other exciting opportunities within the agency and beyond, including potentially becoming an Allstate agency owner.
The agency staff opportunity is not an employment opportunity directly with Allstate Insurance Co.; but rather employment as a staff member with Allstate Exclusive Agents, who are independent contractors. ® 2021 Allstate Insurance Co.