Creates a friendly and welcoming environment by greeting and offering assistance to customers. You are the face to the customer ensuring they remain the top priority while balancing tasks and routines. Work with the latest technology and innovative solutions. Kohl's offers flexible scheduling and we train and develop the most talented, motivated teams around.
ACCOUNTABILITIES
\"Smiles and Says Hi!\" Greets all customers and associates, assists in a friendly, courteous manner and adheres to the \"Yes We Can\" policy efficiently resolving customer's questions and requests
Consistently uses the 5 step GREAT program while interacting with customers: Greets and Engages Customer, Requests Credit, Explains Savings, Asks to Complete the Survey and Thanks the Customer
Able to learn and adapt to current technology to assist customer needs
Delivers the highest level of customer service through effective problem solving
Solicits, opens and activates Kohl's Charge applications and loyalty programs
Ensures that all cash handling procedures are done in accordance to policy and procedure
Complete transactions accurately and efficiently while engaging customers
Flexible and willing to cross-train and work in other areas of the store, as needed
QUALIFICATIONS
REQUIRED
Ability to lift 50 pounds on an occasional to frequent basis
Ability to spend up to 100% of work time standing or moving about the departments. Physical activities include bending, stooping, lifting, climbing, carrying, walking and/or reaching on a frequent basis
Adherence to Kohl's policy and procedures
Regular attendance
Effective verbal and written communication skills
Basic math and reading skills, legible handwriting and attention to detail
Ability to work as part of a team and interact effectively with others
PREFERRED
Prior retail experience
Comfortable with the use of technology consistently while performing the required tasks