| Location | Rochester, New York |
| Website | http://www.tesstaffing.com |
The receptionist is responsible for providing exceptional customer service while supporting the daily administrative and retail operations of a specialty footwear store focused on foot health, comfort, and performance. This position combines front desk responsibilities, appointment scheduling, customer communication, recordkeeping, and general office support to ensure a welcoming and efficient experience for every customer.
The ideal candidate is organized, detail-oriented, professional, and comfortable working with a diverse customer base. They should be able to balance administrative responsibilities with customer-facing duties while maintaining a clean, professional, and customer-focused environment.
Employment Type: Part-Time
Hours: 8:30 AM - 5:00 PM; Monday, Wednesday, Friday
Pay Rate: Starting at $18.00 per hour
Work Environment: Specialty retail store focused on foot health, comfort, and performance
Greet customers and provide a welcoming, professional, and helpful first impression.
Answer incoming phone calls, direct inquiries appropriately, take messages, and provide general information regarding products, services, and appointments.
Schedule and confirm customer appointments, follow up on reminders, and coordinate pickup appointments as needed.
Respond to customer questions and assist individuals with patience, professionalism, and courtesy.
Support retail operations by answering customer calls and assisting with general store needs as required.
Prepare, type, proofread, and maintain correspondence, customer records, insurance information, and other documentation.
Enter and update customer information in company software and databases, ensuring accuracy and confidentiality.
Maintain organized electronic and physical files, records, charts, and other documentation.
Complete general clerical duties, including scanning, photocopying, faxing, filing, mailing, and distributing documents.
Prepare basic spreadsheets, reports, and other administrative materials as needed.
Assist with insurance authorizations, pre-authorizations, and related paperwork when applicable.
Provide day-to-day administrative support to help ensure the smooth operation of the business.
Help maintain a clean, organized, and professional front desk, treatment rooms, restrooms, and shared customer areas.
Assist with preparing rooms and welcoming customers for scheduled appointments, when applicable.
Follow established company policies, procedures, and standards for customer service, documentation, and store operations.
Assist with additional operational tasks and projects as assigned.
Assist with maintaining and updating company social media accounts.
Support basic marketing and promotional activities as needed.
Collaborate with team members to support overall store operations and deliver a positive customer experience.
High school diploma or equivalent required.
One or more years of administrative, receptionist, customer service, or office support experience preferred.
Previous medical office, healthcare administration, or appointment scheduling experience is a plus.
Familiarity with computer software, word processing, spreadsheets, and data entry.
Strong organizational skills and attention to detail.
Excellent verbal and written communication skills.
Ability to manage multiple priorities in a customer-facing environment.
Professional, patient, and courteous demeanor when interacting with customers of varying ages and needs.
Ability to work independently while contributing to a collaborative team environment.
Experience with social media platforms is a plus.
Ability to sit, stand, and walk as needed throughout the workday.
Ability to use hands and fingers to operate a computer, telephone, and standard office equipment.
Ability to reach, bend, and move throughout the store as needed.
Ability to occasionally lift or carry items weighing up to 25 pounds, with occasional heavier lifting as required.
Sufficient visual and auditory ability to perform administrative duties and communicate effectively with customers and team members.