| Location | Davie, FL |
? Greets guests with genuine and warm spirit of hospitality
? Registers (Check-in) guests in an efficient manner, following Baywood & Brand standards, securing proper method of payment
? Posts transactions to guest and master accounts
? Reviews guest account balance, ensuring that payment is secured
? Reconciles discrepancies between Property Management System (PMS), Housekeeping reports and registration cards
? Reviews arrivals and blocks special requests
? Processes required reports, including down time, high balance, etc.
? Monitors and restocks sundry shop, ensuring consumed items are paid for; Follows established procedure for removal of expired items.
? Handles guest requests and concerns in courteous and efficient manner
? Coordinates the delivery of guest services by other hotel departments and outside businesses
? Processes all incoming and outgoing reservation and cancellation requests in a timely and efficient manner
? Prepares guest amenities, and ensures delivery in a timely manner
? Handles in-house guest reservation requests such as extension, late check-out, and rebooking
? Handles check-out procedures swiftly and accurately and assists guests on departure.
? Maximizes room revenue and occupancy levels through suggestive selling for upsell potential and walk in guests
? Stores guest luggage
? Presents to guests accurate information regarding marketing programs applicable to the hotel, local area, and all hotel functions and outlets
? Handles departmental cash drawer, accounting of monies, credit card receipts, guest accounts, and other forms of credit and cash handling guidelines
? Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication
? Operates Private Branch Exchange (PBX switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, all while maintaining guest and staff privacy and security
? Operates the franchise terminal and performs designated maintenance tasks
? Maintains procedures for credit control and handling of financial transactions
? Maintains guest safety & privacy by adhering to established procedures
? Issues safety deposit boxes for guest use, following security protocol
? Monitors key box, issuing keys to the appropriate staff members. Logs all transactions
? Completes brand specific log and follows brand and Baywood protocol for guest complaints, including escalation to management if needed, and completed follow up
? Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards
? Coordinates emergency procedures including evacuations, immediately notifying management of such occurrences
? Assists with the relocation of guests, when necessary
? Assists other departments during slow periods
? Audits all accounts to ensure they balance, to include such accounts as tray and city ledger, reservation deposits, credit card accounts, and room, food & beverage, and banquet charges.
? Transfers charges and deposits to master accounts.
? Closes necessary accounts at month end.
? Prepares final reports of all daily revenue summaries.
? Posts all room and tax revenues and late charges, including No-Shows.
? Insures all revenues, adjustments, taxes and gratuities are accurately distributed from POS system (at some properties)
? Changes system date.
? Follows all company policies and procedures as outlined in Policy Manual.
? Responsible for Life Safety Procedures and equipment
? Participates (at some properties) in Manager on Duty schedule.
? Additional duties may be added at any time at the discretion of management.