Position Summary
The Elwood Community School Corporation is looking for a part-time IT Support Technician to join the Elwood Community School's IT Department. The Part-Time IT Support Technician provides day-to-day technical support to district staff and students. The position is responsible for responding to technology support requests, troubleshooting hardware and software issues, assisting with Chromebook and computer deployment, and providing support for classroom and office technology.
Working under the direction of the Director of Technology and in coordination with the IT Systems Specialist, the IT Support Technician helps ensure that technology issues are addressed in a timely and professional manner across the districts buildings.
This position is intended primarily to provide frontline technical support and does not have primary responsibility for the administration of the districts network, servers, cybersecurity systems, or other core infrastructure.
Reports to: Director of Technology
Days & Hours: 29 Hours Per Week, Monday - Friday (Flexible)
Location: On-site at Elwood JR/SR High School
Essential Duties and Responsibilities
Help Desk and Technical Support
- Respond to staff and student technology support requests through the districts ticketing system.
- Troubleshoot common hardware, software, network connectivity, and account-related issues.
- Provide timely and courteous technical support to staff and students.
- Prioritize support requests based on urgency and impact on instruction and district operations.
- Document troubleshooting steps and resolutions in the districts ticketing system.
- Escalate issues that require advanced technical knowledge to the IT Systems Specialist or Director of Technology.
Chromebook and Computer Support
- Troubleshoot Chromebook hardware and software issues.
- Assist with Chromebook repairs, replacements, and preparation.
- Assist with the deployment and setup of computers and other technology equipment.
- Prepare devices for new staff members and classroom use.
- Assist with device collection, inventory, and organization.
- Assist with technology equipment lifecycle activities, including deployment, replacement, and collection.
Classroom and Staff Technology Support
- Provide on-site technology assistance to teachers and staff.
- Troubleshoot classroom technology, including displays, BenQ interactive panels, document cameras, printers, and other peripherals.
- Assist staff with connecting and using technology equipment.
- Respond to technology issues that interfere with classroom instruction.
- Assist with meetings, presentations, and other technology-related events as needed.
Account and Application Support
- Assist staff and students with basic account and login issues.
- Assist with password and access-related issues in accordance with district procedures.
- Provide basic support for Google Workspace and other district-approved applications.
- Escalate account administration and permissions issues to the IT Systems Specialist or Director of Technology when necessary.
Inventory and Equipment
- Assist with maintaining accurate records of district technology equipment.
- Assist with receiving, organizing, labeling, and deploying technology equipment.
- Assist with tracking equipment repairs, replacements, and warranties.
- Maintain an organized technology work area and equipment inventory.
Basic Network and Connectivity Support
- Troubleshoot basic network connectivity issues involving computers, Chromebooks, printers, and other devices.
- Assist with identifying network-related problems and provide information to the IT Systems Specialist or Director of Technology.
- Perform basic troubleshooting of wired and wireless connectivity.
- Escalate network infrastructure issues when they require advanced administration or configuration.
Security and Responsible Technology Use
- Follow district cybersecurity policies and procedures.
- Assist with identifying and reporting suspicious emails, phishing attempts, malware concerns, and other potential security issues.
- Follow established procedures for protecting student and employee information.
- Maintain confidentiality of district, student, and employee information.
- Escalate suspected cybersecurity incidents to the appropriate technology staff.
Other Responsibilities
- Provide technology support across district buildings as needed.
- Assist with technology-related projects and special events.
- Assist with beginning-of-year device deployment and end-of-year device collection.
- Assist with state testing technology preparation and support.
- Assist with graduation, presentations, and other district events requiring technology support.
- Perform other duties as assigned by the Director of Technology.
Required Qualifications
- High school diploma or equivalent.
- Demonstrated ability to troubleshoot computers and common technology equipment.
- Strong customer service and communication skills.
- Ability to work effectively with staff and students.
- Ability to learn new technology systems and applications.
- Ability to work independently and prioritize multiple support requests.
- Ability to maintain confidentiality of student and employee information.
Preferred Qualifications
- Previous experience providing technical support or working in a help desk environment.
- Experience supporting Chromebooks, Windows computers, or other endpoint devices.
- Experience with Google Workspace.
- Experience with basic network troubleshooting.
- Experience working in a school or educational environment.
- Associates degree, technical training, industry certification, or relevant coursework in Information Technology, Computer Science, or a related field.
Equivalent education, training, certifications, and experience may be considered in determining a candidates qualifications.
Knowledge, Skills, and Abilities
- Strong troubleshooting and problem-solving skills.
- Ability to diagnose common hardware and software problems.
- Ability to explain technical information to non-technical users.
- Strong customer service skills.
- Ability to communicate effectively with staff, students, and other technology personnel.
- Ability to prioritize tasks and manage multiple support requests.
- Ability to work as part of a team.
- Ability to recognize when an issue requires escalation.
- Ability to learn and adapt to new technology.
Working Conditions
- Work is performed primarily in school buildings, classrooms, offices, and technology work areas.
- Position may require travel between district buildings.
- May require lifting, carrying, and moving computers, Chromebooks, displays, and other technology equipment.
- May occasionally require work outside the normal part-time schedule for special events, testing, or technology projects.
Disclaimer
The duties and responsibilities listed above are representative of the position and are not intended to be an exhaustive list of all duties, responsibilities, skills, or working conditions associated with the position. Duties may be modified or assigned as necessary to meet the needs of the school district.
Length of Contract: 260 days
Salary Range: $18-$20 per hour