Abacus Staffing, a leading provider of comprehensive employment/placement solutions, is seeking market talent. We offer meaningful and long-term employment opportunities, a competitive pay structure and outstanding customer service to a workforce of more than 20,000, nationally.
Part-Time Eviction Prevention Intake Specialist I
Employer: City of Norfolk
Location: Norfolk, VA
Pay Rate: $20.00 per hour
Hours: Approximately 24-25 hours per week (schedule may vary)
Position Summary
The City of Norfolk is seeking a compassionate, organized, and detail-oriented Eviction Prevention Intake Specialist I to support the Norfolk Eviction Prevention Center (NEPC). This position plays a critical role in helping residents facing housing instability by determining eligibility for financial assistance programs and connecting tenants and landlords with available resources.
The ideal candidate will have excellent communication skills, experience working with the public, and the ability to review documentation and maintain accurate records.
Essential Duties and Responsibilities
- Interview applicants to determine eligibility for financial assistance programs.
- Collect and review required documentation, including:
- Leases
- Photo identification
- Pay stubs
- Utility bills
- Rental ledgers
- Household demographic information
- Review applications to ensure compliance with program eligibility requirements.
- Calculate rental and utility assistance amounts based on established program guidelines.
- Communicate with applicants, tenants, landlords, and property managers by phone, email, and in person.
- Determine whether applicants have previously received or been disqualified from assistance programs.
- Process applications for review by Program Specialists and Program Managers.
- Assist with appeal requests for applicants denied financial assistance.
- Attend Norfolk General District Court 2-3 times per week to:
- Provide information about available community resources
- Explain the eviction prevention process to tenants
- Assist with locating expungement records through the Clerk's Office when appropriate
- Respond to calls and emails from Norfolk residents seeking housing and financial assistance resources.
- Conduct follow-up calls and collect data from households that have received assistance.
- Maintain accurate records and enter data into program tracking systems.
- Perform other duties as assigned.
Qualifications
Preferred Education
- Associate's Degree in Business Administration, Social Work, Human Services, Public Administration, or a related field.
Preferred Experience
- Minimum of one (1) year of related experience in customer service, case management, housing services, social services, community outreach, intake coordination, or a related field.
- Equivalent combination of education and experience will be considered.
Desired Skills
- Strong interpersonal and customer service skills.
- Ability to handle sensitive and confidential information professionally.
- Excellent verbal and written communication abilities.
- Strong organizational and time management skills.
- Experience reviewing documents and determining program eligibility preferred.
- Proficiency with Microsoft Office and data entry systems.
- Ability to work independently and as part of a team.
Weekly pay and benefits available!
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