Benefits:- Training & development
- Wellness resources
- Opportunity for advancement
Position Summary
This is a high-energy customer service position responsible for handling member check-ins, helping with studio upkeep, and providing top-tier customer service.
The ideal candidate is comfortable making 40-50 outbound calls per day, handling inbound inquiries, providing top-tier customer-services, and following up with both new and old leads. This is a position that requires evening availability IN PERSON.
This role is ideal for someone with experience in fitness sales, customer service, and member retention.
Compensation: Hourly
Hours: 4:00pm - 8:30pm Monday to Thursday and rotating Saturdays
Key Responsibilities
- Make outbound calls daily to new and existing leads
- Respond quickly to inbound inquiries with a strong focus on speed-to-lead
- Handle member check-ins, payments, and questions
- Maintain accurate CRM notes and client communication
- Build relationships with members and prospects to maximize retention and referrals
Qualifications
- Fitness sales experience preferred (gym memberships, personal training, wellness, or related industry)
- Comfortable making outbound calls daily
- Excellent communication and relationship-building skills
- High-energy, self-motivated, and competitive personality
- Passion for fitness and helping people achieve their goals
Preferred Qualifications
- Experience with lead coverage, KPI tracking, and customer service
If you're a driven professional who loves fitness, community, and making a real impact, we'd love to meet you.