Part Time Customer Service - Johnson Agency Farmers Insurance

Put your skills to better use. Johnson Agency with Farmers Insurance in Rochester, Minnesota. We are looking for a friendly and experienced individual to join our team as a Part-Time Customer Service Representative. In this role, your main job will be to talk and connect with our customers, helping them with their basic insurance changes and billing. It is important to build a good relationship with them so that they feel comfortable and valued. You will also follow up with customers to make sure they are happy with our services, addressing any questions or concerns they may have.

This position is perfect for someone who enjoys helping others to make sure their needs are met. If you have experience, or are interested in the insurance industry and are ready to provide excellent customer service, we would love to have you on our team!

Join us and help create a great experience for our customers!

This position is being offered as limited part time hours, up to 10-20 per week. Flexible work schedule is available and this position could lead to more hours in the future for the right individual.

Apply today!

Salary Range: $18.00 - $25.00 per hour

Hourly Base Salary Based on Experience

Flexible Schedule

Hands on Training

Appreciation lunches

Home and Work Balance

Paid Holidays

Monthly Bonus opportunities

Buisness Casual Attire

No weekend, evenings or holidays

Career Growth Opportunities

Responsibilities

• Process customer policy change requests.
• Handle incoming claim calls from customers and follow-up.
• Complete Evidence of Insurance requests.
• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Take premium payments from customers.
• Return phone and text messages promptly.
• Be outstanding at relationship building.
• Work independently and as part of a team.
• Assist clients with billing and coverage questions
• Gathers information needed to provide quotes for clients

• Possess an upbeat, positive and enthusiastic attitude.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication/interpersonal skills.
• Must have ability to multi-task.
• Professional phone etiquette.
• Great Customer Service Skills.
• Problem-Solving Capabilities.
• Works well with other employees and is a team player with a positive attitude.
• Background check is required, no individuals with felony records
• A Property & Casualty insurance license is preferred, must obtain within 60 days of hiring, license assistance available.