Part-Time Call Center Customer Service Agent – Optometry Practice
Pay: $15.00–$16.00 per hour
Schedule: Part-time, 12–24 hours per week (
Mondays required)
Location: In person
We are looking for a friendly, detail-oriented Call Center Customer Service Agent who brings a
positive attitude, strong attention to detail, and a genuine passion for helping people. This part-time role is ideal for someone who enjoys working on a team, stays organized in a fast-paced environment, and creates a warm, welcoming experience for every patient they speak with.
What You’ll Do
- Answer incoming calls with professionalism and warmth
- Schedule and confirm patient appointments accurately
- Enter and update patient information in our system
- Help patients understand services, benefits, and next steps
- Support smooth communication between clinics and patients
- Maintain clear, accurate documentation of interactions
What We’re Looking For
- Outstanding customer service skills and a friendly phone presence
- Strong attention to detail and accuracy
- Positive, team-player mindset
- Organized and able to multitask in a busy environment
- Comfortable using computers and scheduling systems
- Medical office or call center experience preferred (not required)
- Bilingual skills are a plus
We’re proud to build a team of
supportive, upbeat people who enjoy helping others and creating a great patient experience every day. If that sounds like you, we’d love to meet you.
Benefits (Eligibility Based on Hours)