Part-Time Call Center Agent

Be The Voice Behind The Experience

Not every member walks into a branch.

Sometimes they call with a questions.

Sometimes they send a message through digital banking.

Sometimes they connect through a Personal Teller Machine.

Sometimes they simply need someone who can help.

As our Part-Time Call Center Agent, you'll be one of the people members turn to when they need answers, solutions, and support. Whether you're assisting with transactions, resolving issues, or helping members navigate our products and services, you'll play an important role in creating a positive member experience across every channel.

Some people answer questions. Others create experiences that keep members coming back.

What You'll Be Helping With

This role includes the transactional responsibilities you'd expect, but the impact goes far beyond processing requests. You'll:

• Help members through phone, chat, email, and video interactions.

• Take ownership of member questions and work toward first-call resolution whenever possible.

• Process transactions accurately, including deposits, withdrawals, transfers, loan payments, and check cashing.

• Support members with online banking, mobile banking, debit cards, and digital services.

• Identify opportunities to connect members with products and services that may improve their financial experience.

• Deliver service that is professional, accurate, and geuinely helpful.

Why This Role Matters

This role gives you the opportunity to:

✅ Help members solve problems and find answers✅ Build relationships without sitting across a desk✅ Develop knowledge across a wide range of financial products and services✅ Make a difference through every interaction✅ Be part of a collaborative team that works hard, supports one another, and enjoys having fun along the way

Members may not remember every transaction or account update.

They do remember the person who took ownership, made things easier, and ensured they felt heard.

You Might Be a Great Fit If...

You enjoy helping people and finding solutions.

You communicate clearly and confidently, whether helping a member over the phone, through chat, or using digital channels.

Most importantly, you believe great services starts with taking ownership and following through.

Small Conversations. Big Impact.

The work isn't always simple. Every member's situation is a little different.

But helping someone solve a problem, find an answer, or feel more confident about their financial journey is work that matters.

Ready to bring your member-first mindset to Y-12 Credit Union? We'd love to talk