Part-Time Behavioral Health Content Safety Specialists

The Part-time Behavioral Health Content Safety Specialists will review and triage patient-generated content on a digital platform, ensuring safety and appropriate escalation of risk signals such as suicidality, abuse, or harm. Required Experience/Skills for the Part-Time Behavioral Health Content Safety Specialists: Minimum 2 years in clinical support operations, content moderation, trust & safety, patient advocacy, or crisis response.

Client Overview:
Our client is an established healthcare technology organization focused on expanding access to essential healthcare services. They are currently seeking multiple Part-Time Behavioral Health Content Safety Specialists to assist in their expansion to a 24/7 surface area platform.

Salary/Hourly Rate:
$30/hr

Position Overview:
The Part-time Behavioral Health Content Safety Specialists will review and triage patient-generated content on a digital platform, ensuring safety and appropriate escalation of risk signals such as suicidality, abuse, or harm. Our client is seeking anyone available to work during any of the following 3 timeframes: 4 pm to 10 pm EST, 10 pm to 4 am EST, or 4 am to 10 am EST. This role is part-time with flexibility on which days of the week candidates are able to work. The ideal candidate for this role will be someone flexible to take on various ad hoc tasks as the team trials their new 24/7 surface area platform.

Responsibilities of the Part-Time Behavioral Health Content Safety Specialists:

• Review patient-generated content flagged for crisis, distress, or harm indicators.
• Apply judgment and protocols to escalate, de-escalate, or resolve cases appropriately.
• Route high-risk cases to internal teams such as Clinical Operations, Legal/Compliance, or Care Coordination.
• Maintain service level agreements for response times.
• Contribute to refining safety guidelines, taxonomies, and escalation decision trees.
• Use internal tools to log, flag, and follow up on incidents.
• Participate in incident reviews and cross-functional case discussions.
• Provide feedback to improve automated safety detection systems.
• Perform additional ad hoc tasks during shifts, such as data pulling, ticketing system management, and provider communications.

Required Experience/Skills for the Part-Time Behavioral Health Content Safety Specialists:

• Minimum 2 years in clinical support operations, content moderation, trust & safety, patient advocacy, or crisis response.
• Familiarity with behavioral health risk indicators (e.g., suicidal ideation, self-harm, abuse).
• Strong judgment and emotional resilience in handling sensitive and ambiguous situations.
• Excellent written communication skills. Clear, concise, and empathetic.
• Proficiency in tools such as Zendesk, Google Docs/Sheets, and dashboards.
• Ability to work independently and collaborate with clinical and legal/compliance teams.

Preferred Experience/Skills for the Part-Time Behavioral Health Content Safety Specialists:

• Experience in HIPAA-regulated environments or healthcare startups is a plus.
• Prior experience with crisis hotlines, moderation centers, or behavioral health triage programs is a plus.

Education Requirements:

• Bachelor's degree preferred, ideally in Psychology, Nursing, Public Health, or related fields.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

Job Wrapping ID: #LI-AJ3

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EOE/M/F/D/V/SO

Position ID: 411741